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People's Livelihood Investigation Bureau

  Editor's note:

  This is the People's Livelihood Investigation Bureau.

Pay attention to what you want to pay attention to and what you don't pay attention to, and investigate what you want to see and what you haven't seen.

  Zhongxin Finance, February 12 (Reporter Wu Tao) "Have all the things you ordered a year ago arrived?" Recently, many netizens have reported that nominally, "express delivery does not close" during the Spring Festival, but the New Year's goods bought a year ago are now "still on the way".

Whether this is the case, the reporter launched an investigation.

"The express delivery from years ago is still on the way"

  Recently, a consumer reported to a reporter from Zhongxin Finance that the order placed on January 25 before the Spring Festival has not yet been received. As of press time, the product status is "waiting for the manufacturer to process".

The order was placed on January 25th before the Spring Festival, and it was expected to arrive on February 1st, but the express delivery has not been delivered yet.

Photo courtesy of the interviewee


  "When placing an order, the e-commerce platform reminds you that it is expected to be delivered before 24:00 on February 1 (the first day of the new year), but now that the new year is over, the item has not been received."

The customer service responded that "the warehouse is not working yet".

Photo courtesy of the interviewee


  According to the consumer, after asking the store's customer service, the customer service said that "the warehouse has not yet gone to work".

  "Why don't you mark it in advance when you place an order?" the consumer asked, and when the order was placed, the merchant marked that it would be delivered before 24:00 on February 1.

  "This cannot be set." The customer service replied.

  It is difficult to get a refund for such a courier.

According to the consumer, the application for a refund prompts "after applying for a refund, you need to pay the shipping fee of 12 yuan for other orders."

As of press time, the consumer still has not received the express.

  "Because there were more New Year's goods bought a year ago, postage was free, and other things arrived one after another. Only this one was delayed in receiving the goods, and the refund had to be paid separately." The consumer said.

Years ago, the courier could not receive the goods for a long time. If you want to refund, you need to pay the freight.

Photo courtesy of the interviewee


  Similar situations are not uncommon. Recently, many consumers have complained on the Internet that the "delivery is not closed" service has shrunk significantly during the Spring Festival this year.

"The seller has shipped it, but what's the use of not delivering it at the site." "The order was placed on January 25, and it is still in the warehouse." "During the Spring Festival, our community express stations are closed, how can we get the goods? "

Occurs when "sign before delivery"

  Many e-commerce or express delivery companies nominally offer half-day and next-day delivery services, and services have also "shrinked" during the Spring Festival.

  "Today's half-day delivery has been fully booked, and it is recommended to choose another time for delivery."

During the reporter's investigation, it was found that sometimes when placing an order, you will receive a similar reminder, half-day delivery to next-day delivery, and next-day delivery to multi-day delivery.

  In addition, the situation of "I will sign for you first, and I will send it to you in a while" sometimes happens.

A consumer told a reporter from Zhongxin Finance and Economics, "This kind of situation is too common. There are express delivery and takeaway orders with time-limited requirements. If you feel that the delivery cannot be delivered within the specified time, the courier will call the consumer and say to sign for it first. , will be delivered later."

  Some netizens said, "Absolutely, all the couriers before the holiday will be signed for you at the site, and then delivered after the holiday."

"Don't close" can't "go out of shape"

  On the eve of the Spring Festival, many express delivery companies and e-commerce platforms have announced that "express delivery will not be closed during the Spring Festival".

The reporter noticed that even after some e-commerce apps were updated, the words "no closing" were prominently marked to attract consumers to place orders.

  But the execution time has changed, and the promised "no closing" ended up "out of shape".

Some netizens said, "Since you said 'no closing', you must do it. If you can't do it, don't put up a sign."

Some netizens reported the situation.

Weibo screenshot

  Some analysts pointed out that some post stations were closed during the Spring Festival, causing the express delivery to stall in the “last mile”; other express delivery companies adopted layer-by-layer outsourcing methods, which lacked effective constraints on the entire logistics chain. When the Spring Festival came, the number of migrant workers decreased. It is the root cause of "express delivery does not close".

  What do you think?

Did the courier get it before?

(Finish)