We advised to use approved payment channels and not to share bank data

Etisalat and du warn customers of frauds

Email is one of the ways scammers use it.

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Telecom operators in the country: Emirates Telecommunications Company "Etisalat" and "du" of the Emirates Integrated Telecommunications Company, subscribers to their services, warned of fraud via phone calls, e-mail, WhatsApp application, and social media, to steal their personal data. and banking.

bank statements

Etisalat clarified that it and other government agencies will not communicate with subscribers over the phone at all, and ask them for a one-time password, calling on subscribers, in messages you sent over the phone, to protect themselves from fraud and fraud, by following six main rules.

Etisalat stressed the need for subscribers to secure their banking data by not sharing it with Etisalat or any other party, calling on the subscriber to file a complaint with the bank he deals with immediately, in the event of falling victim to a financial fraud.

Etisalat stated that it verifies the subscriber's identity only through a one-time password, or through the personal identification number, advising customers to use only approved payment channels to pay Etisalat bills.

She said she would never ask for any money deposit into a personal bank account, and she would never ask for any money to receive gifts.

Etisalat warned customers not to share a one-time password with anyone, and not to click on or download links immediately, without making sure that they are completely secure.

fraudulent methods

Etisalat clarified that the four most important methods used by fraudsters are: e-mail, where the name of the e-mail sender and suspicious links are basic signs for identifying fraudulent e-mails, as well as voice calls from unknown international numbers, requesting bank account details, and using the “WhatsApp” application. App, social media, as well as SMS.

She stressed that the official "Etisalat" accounts in "WhatsApp" are verified through the "green mark" of the company, pointing out that requesting bank account details, suspicious links, spelling errors, and an unknown sender ID, are essential signs for identifying fraudulent messages in the application. WhatsApp, social media, and SMS.

identity theft

For its part, "du" warned of fraud attempts in the form of calls, and the company explained that a person who impersonates an employee of "du" may call and inform customers that they have won cash, and then ask for personal information or unused credit card numbers.

Du confirmed on its website that it does not ask at all for customer banking information or numbers for recharge cards, as part of any offers, and does not give cash prizes unless it is announced in advance in the official media or on its website as part of a promotional campaign.

To ensure that they do not fall victim to fraud, du advised its customers to beware of any calls in which the caller talks about winning something, especially if the customer has not already participated in a competition or a prize draw.

In this case, it called on the customers to contact the customer service immediately or visit the nearest sales center to verify the authenticity of the message, or send the message information to the e-mail “fc@du.ae” to verify it and take the necessary measures.

• The need not to share the “password” with anyone.

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