Zhongxin Finance, January 24. On the 24th, the official website of the China Consumers Association released the "Top 10 Consumer Rights Protection Public Opinion Hotspots in 2021". .

  According to the calculation results of big data and social influence of public opinion, the top ten consumer rights protection public opinion hotspots are: the "roof rights protection" incident exposed the service loopholes of car companies; education and training institutions frequently ran away and refunded fees; individual multinational companies unreasonably refused Xinjiang Products infringe on consumers’ rights and interests; the problem of excessive consumption of minors online and offline is frequent; food safety incidents in catering brand stores are attracting attention; the problem of “streaking” of consumers’ personal information is prominent; ; "Internet celebrity" products are accused of excessive marketing; luxury brands' domestic and foreign return policies "double standards" lead to dissatisfaction; e-commerce platform "pet living blind box" has the risk of infringement.

  In 2021, the public opinion on consumer rights protection will show the following characteristics: First, consumers' awareness of rights protection continues to increase, and they will pay more attention to rights protection channels and consumer rights protection measures; Second, the stubborn diseases in individual industries have repeatedly caused public opinion disputes; The third is that some brands ignore consumer demands and lack sincerity in the handling of disputes over rights protection, which leads to the continuous fermentation of disputes.

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