Recently, Ms. Li from Fujian reported to the Pengpai Quality Report Complaint Platform that on January 1, she purchased the fruit, vegetable, and sea fish sticks of the Yanjin Shop Bulk Fish Tofu series at Yonghui Supermarket in Nanping City, Fujian Province.
After disassembling and eating, it was found that the food had been moldy.
Ms. Li immediately reported the situation to the supermarket and claimed 1,000 yuan, but the supermarket did not handle it on the grounds that it was during the holiday.
On January 7, The Paper contacted Yonghui Supermarket in Nanping City. The supermarket said that it had not received the complaint and could not handle it.
Subsequently, The Paper called the national customer service number of Yonghui Supermarket. The customer service staff said that the situation had been recorded and needed to be reported to the person in charge of the store before contacting consumers.
On January 11, Ms. Li reported to The Paper that she had reached an agreement with the supermarket, and Yanjin Shop had paid Ms. Li 1,000 yuan in compensation through the supermarket.
Food mildew situation The pictures in this article are provided by the respondents
Consumer Complaints:
Ms. Li said that on January 1, she bought some snacks at Yonghui Supermarket in Yungu Community, Tongyou Street, Jianyang District, Nanping City, including fruit, vegetable, sea and fish sticks from Yanjin Shop's bulk fish tofu series.
But after opening a package, it was found that the food had been moldy.
Her child took a bite, but did not swallow it, so there was no physical discomfort.
Ms. Li introduced that considering that the goods were purchased in the supermarket, she brought the moldy food to the person in charge of the supermarket to negotiate a solution.
The supermarket did not accept it on the grounds that it was during the New Year's Day holiday, and did not give any feedback.
After the holiday, Ms. Li repeatedly urged the person in charge of the supermarket to deal with the matter, but the supermarket staff did not propose any way to deal with it.
Ms. Li said that when she negotiated with the person in charge of the supermarket, the other party saw that the food was still within the shelf life and the outer packaging was not damaged, so she thought it was not the responsibility of the supermarket, and asked her to go to the manufacturer or the middleman to solve the matter .
But Ms. Li believes that if the items are bought in the supermarket, the first thing to be held accountable is to find the supermarket. "As for who the supermarket wants to find responsible, it is the matter of the supermarket. According to the law, they have no reason to shirk the blame."
Ms. Li said she didn't quite know how to get in touch and didn't want to engage with other parties.
In her opinion, the most direct way is to find the seller to solve the problem.
If there is a need to connect other aspects in the follow-up, the supermarket should be responsible for the connection. "My family and I have spent a lot of energy and time on this matter."
Ms. Li hoped that the supermarket could compensate her for 1,000 yuan in accordance with the law, and asked the relevant departments to intervene in the inspection of the manufacturer to find out which production link was the problem and rectify it.
The Paper noted that Article 148 of the "Food Safety Law" stipulates that consumers who are damaged due to food that does not meet food safety standards may claim compensation from the operator or the producer for damages.
In the case of producing food that does not meet food safety standards or dealing with food that does not meet food safety standards, consumers may, in addition to claiming compensation for losses, also ask the producer or operator to pay ten times the price or three times the loss; increase; If the amount of compensation is less than one thousand yuan, it shall be one thousand yuan.
Supermarket shopping records
process result:
On January 7, The Paper contacted Yonghui Supermarket in Nanping City about the incident. The staff said that they had not received the complaint, did not understand the situation, and could not handle the problem.
It is recommended that the reporter call the customer service hotline of Yonghui Supermarket.
Subsequently, The Paper called the customer service number provided by Yonghui Supermarket, and the customer service staff recorded the relevant situation and said that they needed to report to the person in charge of the supermarket store, and they would contact consumers later.
On the same day, The Paper called the national customer service hotline of Yanjin Shop. After learning about the situation, the staff of the other party said that they could not connect with the media, and any problems encountered by consumers should be reported to them by consumers.
On January 11, Ms. Li reported to The Paper that the supermarket had contacted her. After coordination, the two parties have reached an agreement and signed the relevant agreement. Yanjin Shop has paid Ms. Li a compensation of 1,000 yuan through the supermarket.