The full picture of the business improvement plan that Mizuho Financial Group will submit to the Financial Services Agency next week over a series of system failures last year has been revealed.
In addition to securing the personnel necessary for system development and maintenance, we will continue to make efforts to improve the corporate culture.
According to the draft of the business improvement plan compiled by Mizuho, the amount of work for system development and maintenance was increased based on the fact that the Financial Services Agency pointed out that the system operation system was weakened by the reassignment of personnel who disregarded the site. In addition to securing the personnel necessary for stable operation, the company plans to create a system to flexibly review by reflecting the opinions of the site in the allocation of personnel and budget.
In addition, in order to strengthen the system management system, we will create a new mechanism for sharing information and issues between the holding company, the bank, and the system subsidiary, and will work closely together.
Furthermore, in order to improve the corporate culture, which was pointed out as "do not say what to say," a new working group was established across departments and generations to discuss internal issues with management and to discuss internal issues in the year. We will set up a period to intensively look back on the system failure twice, and will continue our efforts such as distributing the video that the parties hand down.
At Mizuho, the management system will be renewed, including the chairman and president of the holding company and the president of the bank, but the question is whether we can thoroughly prevent recurrence and restore trust.
Review and addition of past recurrence prevention measures
In Mizuho's draft business improvement plan, in addition to this, after re-examining the recurrence prevention measures that have been launched so far due to the system failure, the measures will be reviewed or added.
In order to strengthen the system management system, we will actively incorporate ideas received from on-site managers and branch managers, as well as the specialized knowledge of external companies that are responsible for the development and maintenance of systems called vendors. ..
In addition, if a problem that may cause a system failure is identified, measures such as continuous inspection of the problem, preventive maintenance of equipment, and regular inspection of system operation are taken. It is supposed to be.
Mizuho's executives say, "It is necessary to carry out thorough inspections to identify risks and not to weather the sense of crisis within the company. We will restore trust through steady efforts."