Our reporter Ji Leilei

　　At present, the network ecology has undergone profound changes, all kinds of information are intricate, and rumors are mixed, making it difficult to distinguish between true and false, and deeply disturbed by it.

In order to clarify fallacies, distinguish right from wrong, restore the truth, and respond to concerns, this newspaper has launched the "Seeking Truth" column from now on.

　　Recently, the news of "express outage during the Spring Festival" has spread on the Internet again.

Can we still send express during the Spring Festival?

Will the price go up?

Can it be delivered on time?

　　After verification by reporters, the rumor was false news.

During the Spring Festival this year, major express companies such as JD Logistics, SF Express, and Zhongtong all said that they would not close during the Spring Festival.

According to the service announcements issued by various express delivery companies, the service time of this year's "Spring Festival is not closed" is from January 30, 2022 (the 28th of the twelfth lunar month) to February 4, 2022 (the fourth day of the first lunar month), providing "open service during the Spring Festival" , other days to provide normal express service, the service scope covers the whole country.

　　This has been the 10th consecutive year that major logistics express companies have provided "24/7" express services.

Although according to the statistics of previous years, the average daily processing volume of the industry during the Spring Festival is far from normal, but it is an indisputable fact that most couriers return to their hometowns for the New Year, and the pressure on the express industry's capacity during the Spring Festival cannot be underestimated.

　　"In order to cope with the shortage of transportation resources during the Spring Festival, JD Logistics has reserved abundant transportation resources such as roads, railways and aviation in advance. During the Spring Festival this year, even on New Year's Eve and the first day of the first lunar month, 30 provinces, more than 300 cities, nearly 1,500 Consumers in all districts and counties can also place orders and receive goods normally, and enjoy the Spring Festival logistics service delivered by JD.com’s brother to your door.” Deng Hongwu, head of the terminal operations department of JD.com, said that at the same time, JD.com Express will also be available in more than 200 cities. Provide year-round open delivery service to fully meet the needs of consumers to send New Year's goods.

　　In response to the news circulating on the Internet that "express delivery will stop without placing an order", Zhao Guojun, director of the Postal Development Research Center of Beijing University of Posts and Telecommunications, admitted that this is actually a means of pre-holiday promotion for many platform merchants.

　　This can be fully confirmed from the preparation of the terminal network.

He Hangbin, head of ZTO Express's Zhejiang Yiwu branch, told reporters that under normal circumstances, the branch has more than 200 staff members, including operators, customer service, and courier brothers. During the Spring Festival, 60 front-line employees are arranged on duty at the outlets, which can basically meet the normal operation of the delivery network.

　　If the express is not closed, will the price increase?

The reporter's investigation found that some express delivery companies promised to control the price increase within a reasonable range during the "Spring Festival does not close".

For example, the increase of each order for express shipments of 1 kg or less shall not exceed 1.5 yuan, and the price increase of the first weight of express shipments of more than 1 kg shall not exceed 1.5 yuan, and the increase of the additional weight price shall not exceed 0.3 yuan.

　　During the Spring Festival, is the timeliness guaranteed?

In response to the specific shopping demands during the Spring Festival and the peak online shopping during the Spring Festival Gala, JD Logistics will improve its forecasting, decision-making and intelligent execution capabilities through technical products and solutions covering all key links in the supply chain, including parks, warehousing, sorting, transportation, and distribution. We will make every effort to ensure the service quality and delivery timeliness during the Spring Festival.

Wu Chunyu, head of JD Logistics Intelligent Business Warehouse, introduced that, taking JD Logistics Intelligent Business Warehouse as an example, with the end-to-end full-link data connection and big data algorithm capabilities, it helps merchants achieve accurate and reasonable inventory distribution and maximize the realization of local orders. Inventory delivery, effectively cope with the shopping peak during the Spring Festival.

　　Every express delivery is inseparable from the hard work of the courier.

For express delivery services during the Spring Festival, the State Post Bureau issued a notice on December 30, 2021, requiring all delivery companies to make overall arrangements for operational resources during the festival, and to allocate transport capacity and manpower in advance.

At the same time, it is necessary to carry out the "Warm Bee Action" in depth, so that couriers have more sense of gain, happiness and security.

Supervise delivery companies, especially franchised outlets, to settle employee wages in a timely manner to protect the legitimate rights and interests of employees.

　　"Express 'not closing during the Spring Festival' has become the norm, and the service quality of express companies should always be online." Zhao Guojun said that every Spring Festival, express outlets in some areas will face the problem of manpower shortage, and problems such as time limit extension and service quality decline will be prepared for "To ensure service quality, express delivery companies must subdivide product lines, refine safeguard measures, and provide complete incentive policies and welfare guarantees for front-line employees and courier brothers who stick to the front line and celebrate the New Year in place, such as salary cashing, rewards, etc. Commitment, status promotion, etc.”