According to "Beijing Youth Daily" report, on January 7, the State Post Bureau's "Express Delivery Market Management Measures (Revised Draft)" publicly solicited opinions, which intends to clarify that the receipt of express mail or the unauthorized use of smart express boxes without the user's consent will be clarified. If the express mail is delivered by means of express service stations, etc., the postal administration department shall order it to make corrections, give notice of criticism, and may impose a fine of not less than 3,000 yuan but not more than 10,000 yuan; if the circumstances are serious, a fine of not less than 10,000 yuan but not more than 30,000 yuan will be imposed.

The postal administration encourages the general public to call 12305 to appeal and defend their rights when they encounter such situations in the future.

  Nowadays, online shopping, sending and receiving express delivery has become a part of many people's lives. In order to improve delivery efficiency and reduce operating costs, some express delivery companies or couriers often sign for express delivery without the recipient's knowledge, or send express delivery Delivery to the courier service station is deemed to be completed.

Doing so not only infringes on the rights and interests of consumers, but also reduces the obligations that they should perform.

Today, the relevant departments plan to stop this "hidden rule", which is expected to improve the express delivery experience, make the services of express companies more standardized, and no longer fool consumers.

  When shopping online, most people want to collect the express in person, that is, to check the goods in person to determine whether to return the goods or claim other rights from the merchants.

Even if it is temporarily impossible to receive the courier in person, consumers still hope that the courier will sign for the courier or deliver the courier to the service station after asking for their own consent, so as to know the arrival time of the courier and retrieve the courier in time.

If people are sending valuables, it is even more necessary for the courier to deliver the item to the recipient in person in order to reduce the risk of loss and damage to the courier.

  It should be clear that it is the legal obligation of the express company to deliver the express to the recipient and to sign for it.

Article 25 of the "Interim Regulations on Express Delivery" clearly stipulates that an enterprise operating express delivery business shall deliver the express mail to the agreed recipient address, the recipient or the recipient designated by the recipient, and inform the recipient or the recipient. Face-to-face acceptance.

The recipient or the recipient has the right to accept it in person.

  However, in view of the fact that some consumers and couriers have agreed to temporarily store the express delivery at the doorman or express delivery station, it is more common in reality, and this move also saves the delivery time for the courier, which leads to signing and delivering to the service on behalf of the courier. The practice of the station has become a "hidden rule". Over time, some express companies even sign the express on behalf of the recipient or deliver the express to the express station without informing the recipient.

  一般来说,当快递被签收后,其灭失损毁的风险即由收件人承担。而且,网络购物中“七天无理由退货”权的行使以及第三方支付平台向商家付款的时间,都是从快递被签收时开始计算的。也就是说,在快递被代签收却未实际送达收件人手中期间,收件人需要承担额外风险。

  快件投递是有偿的商业服务,而非亲朋邻居间无偿“捎带物品”的友情行为。这决定了快递企业必须规范、圆满地完成投递,不得投机取巧,变相为自身义务打折扣,减损消费者权益。

  期待在多方努力下,“被收快递”能尽快成为过去时,快递服务能够更规范、更贴心,更让消费者满意。