The reporter learned from China National Railway Group Co., Ltd. (hereinafter referred to as "China Railway Group") that the railway Spring Festival transport in 2022 will start on January 17 and end on February 25, a total of 40 days. The national railways are expected to send 280 million passengers, a year-on-year increase. An increase of 28.5%.
According to the arrangement of train tickets being sold 15 days in advance, on January 3, 2022, the railway department will start to sell train tickets for the Spring Festival Transport in 2022.
According to the person in charge of the Transportation Department of China Railway Group, the railway Spring Festival transportation in 2022 will face multiple challenges such as precise prevention and control of the epidemic and transportation guarantee for the Beijing Winter Olympics. The situation is complex and changeable, and the organization of transportation services will become more difficult.
The railway department will conscientiously implement the work arrangements of the Party Central Committee and the State Council during the New Year's Day and the Spring Festival, adhere to the people-centered development philosophy, coordinate development and safety, coordinate epidemic prevention and control and Spring Festival transportation organization, and coordinate transportation guarantees during the Spring Festival and Winter Olympics, and do a good job in earnest Various tasks during the Spring Festival, continuously improve the sense of safety, acquisition and happiness of passengers, provide high-quality transportation services for the Winter Olympics, and strive to achieve "safe Spring Festival, orderly Spring Festival, and warm Spring Festival, so that passengers will experience a better experience." Target.
The first is to insist on appropriate arrangements, emergency preparedness, precise matching, cascading delivery, and precise arrangements for passenger transportation capacity.
Make full use of the transportation advantages of a developed and improved railway network and a modern high-speed rail network, especially the newly added lines and EMU resources in the beginning of the "14th Five-Year Plan" period, and specially drew the train operation diagram during the Spring Festival. The passenger transportation capacity can meet the strict epidemic prevention and control. Transportation needs.
The railway department will accurately analyze passenger flow demand based on changes in the epidemic prevention and control situation, advance ticket sales and standby ticket purchase data, determine the timing of scheduled train launches and temporary passenger start-ups, and launch capacity in cascades.
At the same time, the necessary scale of normal-speed trains shall be maintained, the operation of trains in non-concentrated passenger flow directions shall be coordinated, and the slow trains for public welfare shall be maintained to ensure the basic travel of the masses of passengers.
The second is to adapt to the travel patterns of passengers under the conditions of epidemic prevention and control, and improve service measures for ticket sales and refunds and changes.
Coordinate the precise requirements for epidemic prevention and control and the convenient travel needs of passengers, and continuously improve service measures to facilitate passengers' ticket purchases, refunds and changes.
Extend the ticketing service time of 12306 website (including mobile client) from 5:00 to 23:30 daily to 5:00 to 1:00 the next morning (except on Tuesdays); provide 24-hour Internet refund service, and the deadline for refunds Extend from 25 minutes before driving at the station to before driving, add 12306 client-side login-free refund channel; change the service of ticket change after driving that can only be processed at the ticket issuing station, add online processing channel, and at the same time at the self-service ticketing terminal Newly added electronic ticket change function; adjusted the latest deadline for standby ticket purchase from 6 hours before driving to 2 hours; provided passengers with temporary electronic identity certificates for boarding.
The third is to take the initiative to meet demand and do a good job of guaranteeing high-quality winter Olympic transportation services.
The Beijing-Zhangjiakou High-speed Railway arranges 40 pairs of Winter Olympic trains and special trains for the opening and closing ceremonies.
The 12306 English website, English client, and English self-service ticket vending machine were developed and launched online. It supports VISA, JCB and other foreign credit card purchases and payment, and adds the ticket service function of the Winter Olympics area to strengthen ticketing and service guarantee for the Winter Olympics.
The fourth is to scientifically and accurately implement epidemic prevention and control measures, and resolutely prevent the spread of the epidemic through railway Spring Festival transportation.
In accordance with the State Council's joint prevention and control mechanism and the precise prevention and control policy requirements of various localities, strictly implement the epidemic prevention and control measures for the entire process of passengers traveling by car.
In the ticket sales link, strictly control the passenger rate of trains, implement decentralized ticket sales in trains with conditions; in the train link, guide passengers to orderly and dispersedly enter the station and wait for the train, and strictly follow the requirements of the local government to do temperature test codes and other tasks to prevent failures. Passengers who meet the boarding requirements enter the station and board the train; in the train operation link, strengthen the station and train broadcast propaganda, reserve quarantine seats according to regulations, and handle the passengers in a scientific and orderly manner if they are found to be involved in the epidemic.
Strictly implement the overall plan for epidemic prevention and control of the Beijing Winter Olympics and Paralympics, and implement a 55 Closed-loop and non-closed-loop management of the sky, closed-loop personnel and ordinary passengers do not overlap; for the winter Olympic transportation service special carriages and special trains, strict ventilation and disinfection work, and effective winter Olympic transportation guarantee prevention and control work.
The fifth is to coordinate the supply of freight capacity to ensure the transportation of key materials for the national economy and the people's livelihood, such as electricity and coal.
During the Spring Festival, continue to strengthen the transportation of key materials related to the national economy and the people's livelihood, such as coal for power generation and heating, grain in the Northeast, spring farming and chemical fertilizers, and holiday materials, to ensure that the people live through the winter warmly and the national economy runs smoothly.
Increase the supply of goods, loading and unloading forces and the organization of machinery and tools during the Spring Festival holiday, improve operational efficiency, and strive to ensure that the average daily loading of railways nationwide is more than 170,000 vehicles, and strive to ensure that the coal storage of 363 direct power plants across the country can consume more than 15 days.
The person in charge said that the railway department will timely adjust the capacity according to the epidemic prevention and control requirements and changes in passenger flow, dynamically adjust train operations, continuously improve service measures, and strive to enhance the travel experience of the majority of passengers.
Passengers are requested to pay attention to the information posted on the "Railway 12306" website and the "China Railway" WeChat public account in time, and arrange their itineraries reasonably.