Omi Keron is coming fiercely, and the new crown pneumonia epidemic often spreads locally.
With the normalization of epidemic prevention and control and the arrival of the express business peak season, the postal express industry and courier friends are under the dual pressure of the rapid increase in the number of express mails and the prevention and control of the epidemic.
According to data from the State Post Bureau, on December 12, postal and express delivery companies collectively collected 460 million postal (express) items, a record high over the same period in history.
On December 8, real-time monitoring data from the express delivery big data platform of the State Post Bureau showed that my country's express delivery business volume reached 100 billion pieces in 2021.
Facing huge challenges in the express delivery industry, how to ensure that each express parcel reaches consumers safely?
Right now, it is the peak season for the express delivery business.
According to the latest data from the State Post Bureau, the average daily collection of parcels in my country's express industry has exceeded 400 million, and the average daily service users are nearly 700 million.
However, the spread of the new crown pneumonia epidemic in parts of the country, coupled with the occurrence of rain and snow in many parts of the north, has brought great risks to the operation and operation of the express delivery industry.
Some time ago, there were many cases where the nucleic acid test results of express packaging were positive, which caused many consumers to worry about receiving and sending express: Is the received express package safe?
What kind of processing does express delivery go through in the process of collection, sorting, transportation, and distribution?
How to do daily epidemic prevention when receiving and sending express?
In this regard, the reporter visited express companies, e-commerce platforms, etc. to conduct investigations and interviews.
Strictly kill and cover every link
At around 1:00 pm on December 3, two trucks full of mail parcels slowly stopped at the entrance of the industrial and sports business department of the Beijing Chaoyang Branch of China Post Express Logistics.
Unloading, loading carts... Several staff members began to skilfully "empty" the trucks.
Huang Yanqiang, who is in charge of the killing work, has already put on spray disinfection equipment on his back, ready to kill the express parcels that will be sorted into the warehouse.
"Since the outbreak of the epidemic last year, the elimination of express parcels in each car has become a daily work routine." Huang Yanqiang told reporters that 10 liters of 84 disinfectant can be used up in two days at most.
China Post Express Logistics Beijing Chaoyang Branch Workers' Sports Department is located near Beijing Workers' Stadium, and its main services include Sanlitun business district and surrounding office buildings.
"With the gradual increase in business volume, transport trucks from Xinshun Processing Center and Large Plane Processing Center will come three times a day, with an average daily business volume of 5,000 or 6,000 pieces, and more than 10,000 pieces at peak times." Sales Manager Ao Xiao Yin introduced that in order to ensure the safety of mail and parcels, they focused on epidemic prevention and service on the other.
On the one hand, the sales department will kill all incoming mail, and strictly implement the relevant requirements for zoning operations, mail express and transportation means, and complete the killing registration; on the other hand, it encourages couriers to use contactless methods to carry out delivery services , With the consent of the customer, give full play to the functions of drop-in self-pickup points, smart parcel cabinets, smart express boxes, and shelves, and regularly eliminate self-pickup points, express boxes and other facilities.
An express parcel must go through collection, transit, transportation, and distribution from delivery to receipt.
Under the background of normalization of epidemic prevention and control, what killing process will express delivery go through?
The reporter visited and found that under the supervision of the State Post Bureau, the express delivery industry has now strengthened the entire chain of epidemic prevention measures. An express package needs to go through multiple killing procedures when it is delivered from the bag.
Zhongtong Express Beijing Transit Center, located in Chaoyang District, Beijing, welcomes hundreds of large trucks every day to deliver express mail from all over the country to Beijing.
The first hurdle that a truck needs to pass when entering the site is disinfection.
After the truck is disinfected, it stops at the corresponding unloading platform, and the car after opening the door is directly connected to the sorting line, and the staff sends the express parcels to the sorting line one by one.
The first step after express parcels enter the sorting line is to receive professional equipment disinfection.
A molecular atomization disinfection device with a height of more than 1 meter stands beside the sorting line, and the sprayed disinfection mist is packaged and disinfected one by one.
There are wheels under the molecular atomization sterilizer, which can be moved to different sorting lines.
"If you use traditional disinfection water, it will wet the mail, and it will easily cause the fonts on the express delivery slip to disappear, so we purchased the atomization disinfection equipment." The security manager of the Beijing area of Zhongtong Express introduced, and the transfer was carried out in Zhongtong Express Beijing. The center and Jingnan Shipping Center handle more than 4 million express parcels every day, and each unloading platform is equipped with an electric sprayer.
In addition, some staff will carry manual spray barrels on their backs for key disinfection of conveyor belt express shipments, and dozens of barrels of disinfection water are consumed every day.
"The mail will be disinfected before unloading to ensure the safety of incoming items. The same express item will be disinfected again before it is sent out, so the express item has been disinfected at least twice before it reaches the sorting center."
In addition, the sorting center has also set up a nucleic acid test point. Truck drivers entering Beijing need to hold a nucleic acid negative certificate within 48 hours. Nucleic acid tests can also be performed at the test point for free before leaving Beijing.
In the warehousing, sorting, and sales departments of JD Logistics, strict disinfection measures are also implemented.
There will be multiple all-round killings in the warehouse area every morning, middle and evening; all incoming and outgoing vehicles have special personnel to check the health code, travel code and nucleic acid test report, and all incoming and outgoing vehicles and goods must be strictly eliminated. Do not fall, to ensure that the details of killing prevention and control are in place.
"The express service has many operating points, long lines, and wide coverage, and the pressure on prevention and control is very high. Especially now that the volume of express mail is soaring, industry services cover more and more scenes such as the industrial chain and supply chain, and more and more people are served. Under the circumstances, prevention and control of the express delivery industry is directly related to many aspects of production and life safety." Zhao Guojun, director of the Post Development Research Center of Beijing University of Posts and Telecommunications, said that under the background of normalization of epidemic prevention and control, the main risks of express delivery come from customers and express mail. , Operation links, staff and many other links, such as contaminants on the surface of the express, will bring risks to the courier's collection and delivery, subsequent production links, and receiving end users, and may cause multi-terminal transmission of the express.
Therefore, the express delivery industry must implement strict prevention and control measures in all aspects of receiving, handling, transportation and delivery.
Strengthen the prevention of express mail in key areas
Ordinary express parcels can basically be safely delivered to consumers through process-based killing measures.
However, many people still have a question in their minds: Can express mails from high-risk areas, especially international express mails, also be safe?
The epidemic prevention and control notice issued by the State Post Bureau clearly stated that enterprises in medium- and high-risk areas should implement delivery services on the basis of implementing epidemic prevention and control requirements and disinfecting mail express mail.
For imported international mail shipments, they must be fully disinfected as soon as they enter the production process.
At the same time, it is necessary to accurately implement the prevention and control measures for ventilation and disinfection of business processing premises, internal office premises, transportation vehicles, equipment and appliances in accordance with laws and regulations, and make disinfection records and paste disinfection labels.
Strictly implement basic health protection measures such as "wear masks", "wash hands frequently", "measure body temperature", "do not gather", and "one-meter noodles" for employees, and implement management measures such as "work with a certificate" and "work with a health code".
How to disinfect and sort international mail to ensure safety?
Take the airport of the Beijing Air Mail Processing Center as an example. It is mainly responsible for imported parcels and international correspondence in Beijing, handling about 120,000 pieces a day.
When international mail is loaded from the airport, the first round of alcohol spraying will be carried out. After entering the processing site, the customs officers will verify and unblock the postal vehicle, and the postal parcel will be disinfected for the second time.
“The international mail demolition area implements a full-process closed management, and all staff wear disposable masks, masks, and gloves throughout the entire process. After the first round of disinfection, the parcel will be placed in a ventilated position by the window and left for 24 hours. Then the mail will be opened for 24 hours, and the total time must be no less than 48 hours.” said Zhao Jing, head of the Tianzhu terminal site of the Beijing Air Mail Processing Center, after multiple rounds from the outside to the inside. After the complete disinfection, the mail will enter the regular process, and the staff will put a "disinfected" reminder label on the mail.
In addition, all front-line operators who have direct contact with international express mail and other high-risk positions are subject to record management.
"All personnel on the site completed the three-shot new crown vaccination as required, and carried out a nucleic acid test every other day. The staff will centralize their accommodation management and have separate production and living areas." Zhao Jing said.
"Since the outbreak of the epidemic last year, the postal express industry has not only done a good job in its own epidemic prevention and control, but also played an important role in the delivery and transportation of emergency supplies and basic living supplies for the epidemic prevention and control." On the one hand, for imported mail shipments, especially those related to imported cold-chain foods, cooperate with customs, epidemic prevention and other departments to do inspection and quarantine, sample collection and disinfection work; on the other hand, strictly divide international mail, The internal operation area of the express mail processing site is closed and managed.
Register and record the front-line operators who are in direct contact with overseas personnel or international mail express, complete vaccination, receive nucleic acid testing regularly, and avoid cross-working with personnel engaged in domestic mail express operations to achieve closed-loop management.
In addition, the equipment and appliances such as the vehicles transporting imported mail express and the bins carrying imported mail express are also fully disinfected.
Bian Zuodong believes that express delivery companies should do their best to prevent and control the epidemic in accordance with the requirements of local governments and epidemic prevention and control departments to avoid the spread of the epidemic through delivery channels.
At the same time, it is necessary to actively coordinate with local governments and relevant departments to prioritize the nucleic acid testing of the courier brothers as much as possible, and strive to give priority to the detection and return to work, so as to ensure the smooth flow of express delivery.
In addition, courier companies also need to plan to set up temporary transshipment sites and adopt methods such as remote distribution and nearby sorting to ensure the orderly transit of various mail expresses and avoid a large number of mail express backlogs.
For short-term vehicle traffic, branch operations, and terminal delivery issues that enter or travel through medium- and high-risk areas, the postal administration must also actively coordinate local governments and relevant departments to promote effective solutions.
Accelerate the landing of contactless distribution
Recently, the rookie “Little Man Donkey” self-driving car on the Zijingang campus of Zhejiang University has been extremely busy. It shuttles around the campus with daily necessities full of daily necessities.
"The Zijingang campus has three "Little Donkeys", which are mainly responsible for the non-contact delivery of 50,000 medical masks, 1,000 blankets, thousands of toothpaste, toothbrushes, and convenience food donated by Ali Charity and Tmall Supermarket. Send to the Cainiao Station and other reception points." According to Wang Wei, the head of the Cainiao Station’s Zhejiang campus, since the outbreak of the epidemic in November, Zhejiang University has launched an emergency response plan for the prevention and control of the epidemic. The Zijingang campus has implemented closed management and a large number of faculty and staff have been stranded. In schools, the demand for emergency supplies is particularly high.
After learning of this situation, Tmall Supermarket and Cainiao quickly activated the emergency rescue linkage mechanism, contacted the Education Foundation of Zhejiang University, and allocated emergency supplies.
The first batch of materials arrived at the Zijingang campus of Zhejiang University within 4 hours after the demand was issued. After registration by the Zhejiang University Education Foundation, the Cainiao unmanned vehicle "Little Man Donkey" will conduct contactless delivery on campus.
In the end distribution, modern technological means show their talents.
In the final delivery link of the "last 100 meters", the advantages of unmanned delivery vehicles of "contactless, automated, and all-weather" are highlighted, which can effectively reduce personnel contact and reduce the risk of epidemic spread.
"For safety reasons, campus express mail is generally not delivered to dormitory buildings. Teachers and students go to the courier site or campus gates to pick them up. The use of unmanned vehicles allows teachers and students to get parcels in a more labor-saving way, which is very popular. "Hu Jing, product manager of SF Technology, told reporters that unmanned vehicles can supplement the delivery capacity of the terminal brothers in different scenarios, and also minimize close contact between people to ensure delivery safety.
Unmanned delivery has played a very important role in the closed communities due to the epidemic.
"During the closure and control of the community, the smart express vehicle can deliver 24 hours a day at any time according to the volume of goods, community needs, etc., to meet the needs of residents to the greatest extent." Qu Lili, head of intelligent driving operations at JD Logistics, told reporters that Haidian, Beijing, was previously An epidemic situation occurred in Furongli Community, Haidian Street. In order to ensure the needs of community residents during the quarantine period, JD Logistics urgently allocated smart express vehicles in response to street needs.
After the JD logistics engineer drew the map in the community, the smart courier truck was quickly put on duty to achieve contactless delivery in the community. Residents only need to go downstairs to pick up the goods according to the phone or SMS notification, which not only reduces the pressure on community volunteers, but also reduces the pressure on community volunteers. Non-essential contact between personnel.
In November of this year, JD.com's nearly 400 smart express vehicles in 25 cities across the country fought side by side with JD.com. Not only did they become an important force in the fight against the epidemic, but the number of orders delivered was also more than twice that of the same period last year.
In fact, with the normalization of epidemic prevention and control, consumers are becoming more and more aware of epidemic prevention when receiving and sending express delivery, and contactless delivery has gradually become a consensus: some users directly ask the courier to put the express at the door, and use alcohol to spray it. They will only be taken home after disinfection; some will choose smart express cabinets, and will deliberately wear gloves and prepare alcohol wipes for disinfection at any time when picking up the package.
According to the previous deployment of the State Post Bureau, the peak season of express delivery services in 2021 will be 92 days from early November to the eve of the Spring Festival (February 1) in 2022.
On December 8, real-time monitoring data from the express delivery big data platform of the State Post Bureau showed that my country's express delivery business volume reached 100 billion pieces in 2021.
In order to ensure the smooth operation of the industry during the peak season, the State Post Bureau clearly stated that the entire system and the entire industry must coordinate the epidemic prevention and control and industry development, coordinate the domestic and international markets, coordinate the front-end and back-end balances, and continue to exert "shift delivery and balanced advancement." The core mechanism function of the company adheres to the equal emphasis on epidemic prevention and control and production and operation, equal emphasis on ensuring quality and safe operation, and equal emphasis on terminal stability and safeguarding rights and interests.
“Optimizing the end delivery and distribution model is the top priority of the industry for epidemic prevention and control.” Zhao Guojun said that when end delivery, it is necessary to minimize face-to-face contact with people, innovate delivery methods according to different scenarios, and try to negotiate with customers to use smart express cabinets, Delivery operations are completed in the form of post and unmanned vehicle distribution.
At the same time, it is necessary to do a good job of informatization throughout the production operations such as collection, transfer, transportation, and distribution to ensure that all kinds of information can be traced.
Our reporter Ji Leilei