Naver, which has been criticized for neglecting hate speech that seeks views and discriminates against specific groups, has decided to change its regulations to limit hate speech.
However, unlike other platform companies, Naver does not even clarify the definition of hate speech.
Naver decided to revise the post management policy 'Respect for other users' the day after the 14th (the 14th).
According to the amended regulations, 'posts that may be restricted from publication' include 'content that significantly causes humiliation or disadvantage by using offensive or hateful expressions targeting specific groups'.
In addition, the existing provision stating that so-called fake news may be restricted from posting after being deliberated by the Korea Internet Autonomous Policy Organization also states that 'In regards to so-called fake news and hate speech restrictions, the KISO Policy Regulation' You can refer to the policy part for '.
Naver also provided a link so that you can go to the policy regulation webpage of the Korea Internet Autonomous Policy Organization.
Naver's decision to revise the rules was triggered by criticism that the company's response to hate speech was passive.
Earlier, on September 13, the Youth Participation Solidarity sent an open questionnaire asking for Naver's position, requesting that the regulation of hate speech posts be specified in the Naver Terms of Use.
As a result of the 'Survey on the Exposure Experience of Hateful Expressions for Naver users' from July 27 to August 16, 86% of the respondents and 236 people answered that they had encountered hate speech while using the service.
Of those who said they were exposed to hate speech, 75% and 178 respondents said that they “almost always” encountered hate speech whenever they used Naver.
Although Naver announced that it had decided to revise the regulations in consideration of the demand for the youth participation solidarity, the group criticized Naver for being passive in resolving the problem, such as not even specifying the 'definition of hate speech'.
The group publicly asked whether or not to specify the concept of 'hate speech' at a level consistent with the definition of the National Human Rights Commission of Korea, but Naver did not accept this part.
The Human Rights Commission of Korea defines hate speech as “justifying or instigating discrimination by insulting, demeaning, despising, intimidating, or propagating discrimination or violence against any individual or group on the basis of gender, disability, religion, age, region of origin, race, sexual orientation, etc.” It is defined as an expression that has the effect of encouraging and reinforcing.
Global social media platforms such as Facebook, Instagram, and YouTube define hate speech at a level that meets the definition of the Human Rights Commission in their terms of use, and Kakao also specified a similar level of hate speech definition and sanctions in its terms of use in 2019.
Some are even raising suspicions that Naver may be neglecting this in consideration of the increase in traffic to comment workshops containing hate speech.
In response to this, a Naver official explained, "The regulations that were scattered in the terms and conditions were collected and the contents of the regulations were written more explicitly."