Canada Goose updates the return and exchange policy in Mainland China: free replacement within 14 days of purchase
Regarding the previous issue of non-return of goods in mainland China, on the evening of December 9, Canada Goose’s official Weibo announced that Canada Goose would like to sincerely thank consumers for their support, and will continue to strictly abide by Chinese laws and regulations, and provide high-quality products. Quality goods and customer experience.
Canada Goose stated that under the guidance and help of the Shanghai Consumer Protection Commission, the company has updated and optimized the "Canada Goose Return and Exchange Service Commitment in Mainland China" to provide consumers with detailed after-sales guidelines.
The company will continue to expand and improve consumer experience.
The latest return and exchange service commitment, free replacement within 14 days (applicable to direct offline specialty stores).
After a consumer purchases a product in an offline specialty store, if the product is not worn (except for try-on), is not stained, has not been washed or dry-cleaned, and the label and tag of the product are intact, Canada Goose promises to comply with the consumer within 14 days If you need, you can change the product of the same model (including different colors and sizes) for free.
In addition, when product quality problems occur, Canada Goose will provide free internal inspection services.
Consumers can also choose a qualified third-party quality testing agency for testing.
The cost of testing will be borne by the Canadian goose or the consumer based on the test results in accordance with relevant national laws and regulations.
If the Canadian goose and the third-party quality inspection agency's test results are inconsistent, the third-party quality inspection agency's test results will prevail.
If a third-party quality inspection agency or Canada Goose confirms that the product does have a quality problem, it will be returned or replaced according to the consumer's request.
Canada Goose also promised to provide lifetime free maintenance services for non-human damage or abnormal wear and tear of products (excluding knitwear, accessories, cooperation models and shoes) during use.
According to the People’s Daily client