China News Service on December 9th, He Yaqiong, Director of the Consumer Goods Industry Department of the Ministry of Industry and Information Technology, said on the 9th that the Ministry of Industry and Information Technology focuses on benefiting the elderly and solving the difficulties of the elderly in using smart technology.

In terms of telecommunications services, in addition to retaining traditional offline “face-to-face” services, warm-hearted services such as “one-click call-in” and “love channel” have been developed specifically for the elderly’s difficulties in using smartphones.

"Especially the'one-click call' is deeply loved by elderly friends. We have provided services to 70 million elderly users in total," He Yaqiong said.

　　Recently, the "Opinions of the Central Committee of the Communist Party of China and the State Council on Strengthening Work on Aging in the New Era" (hereinafter referred to as the "Opinions") was officially issued.

The State Council Information Office held a press conference on the "Opinions" on the 9th.

　　At the meeting, a reporter asked questions and said that in the information age, more and more elderly people are actively embracing the Internet and smart terminals, but many elderly people still cannot understand, learn, or use mobile phones when doing business with mobile phones. In recent years, what progress has been made in solving the difficulties of the elderly in using smart technology and the adaptation of smart products to aging?

How to promote information barrier-free construction?

　　He Yaqiong said that the Ministry of Industry and Information Technology resolutely implements the deployment requirements of the Party Central Committee and the State Council, and incorporates the practical solutions to the difficulties of the elderly in applying intelligent technology to the list of "I do practical things for the masses". How to solve the problem of the elderly’s difficulties in using the Internet? How to make information barrier-free construction better, through a series of work, can continue to enhance the sense of acquisition, happiness and security of the elderly.

Mainly report on three aspects of progress:

　　First, focus on benefiting and benefiting the elderly, and solve the difficulties of the elderly in using smart technology.

The Ministry of Industry and Information Technology has stepped up policy support, promoted the construction of public service platforms, and concentrated on solving the difficulties encountered by the elderly in using intelligent products and enjoying intelligent services.

For example, in telecommunications services, in addition to retaining the traditional offline "face-to-face" services, warm-hearted services such as "one-key call-in" and "love channel" have also been developed specifically to address the difficulties of the elderly in using smartphones.

"Especially the'one-click call' is deeply loved by elderly friends. We have provided services to 70 million elderly users in total," He Yaqiong said.

　　In addition, the Ministry of Industry and Information Technology has carried out the ageing transformation of Internet applications, and completed the transformation of 173 websites and APPs, solving the problems that the elderly cannot understand, learn, and use poorly.

While the epidemic still exists today, many elderly people have problems using their smart phones to use communication itinerary cards. The Ministry of Industry and Information Technology has specially organized and developed SMS verification itinerary cards to solve the concerns of these elderly friends.

　　Second, promote the construction of information barrier-free and serve the construction of an elderly-friendly society.

Our country has a large number of mobile phone users and netizens. This is a large information infrastructure market that the world cannot replace. The elderly should also enjoy good services.

Therefore, the Ministry of Industry and Information Technology issued the "Guiding Opinions on Promoting Information Accessibility" to specifically solve the difficulties and problems of the elderly in terminal equipment, payment and service seeking.

For example, specifically for the medical problems that the elderly are very concerned about, we selected the "Medical Access, Quanyao Tong Internet Platform", and specifically selected "AI Smart Internet Hospital" and "Digital Chinese Medicine Benefiting Services for the Elderly and Sub-healthy People", etc. These demonstration projects, through these demonstration projects, guide the elderly to have simple, convenient and convenient use in digital medical treatment.

In particular, China's 5G development is relatively good. The Ministry of Industry and Information Technology has specially organized and carried out a 5G+ medical and health application pilot program to enable 5G to empower medical and health.

In a word, more elderly people can benefit from the information society simply and conveniently.

　　Third, play a demonstrative and leading role to promote the development of the health and elderly care industry.

The "Smart Health Care Industry Development Action Plan" was compiled, and pilot demonstrations of smart care applications were carried out.

A total of 167 demonstration enterprises, demonstration streets, including 297 rural villages and towns, and 69 demonstration bases have been created, which set a number of very good industry benchmarks and played a leading role in demonstration.

In particular, the Ministry of Industry and Information Technology issued the "Smart Health Care Products and Services Promotion Catalog", which selected 118 products and 120 services. The Consumer Goods Department of the Ministry of Industry and Information Technology issued eight consecutive batches of Put the product in.

　　"In our work, we have indeed felt that the elderly have some difficulties in using smartphones and the Internet. There is an adaptation process. We also require companies and front-line service personnel to treat the elderly like their own parents. If we have this With love and sincerity, the products we design must be very caring and can be used by the elderly.” He Yaqiong said, “I also say one more thing here. We must be as patient and helpful as our parents were to us when we were young. Love, if we help them in this way, they will gradually learn to use smartphones so that the elderly can enjoy the fruits of the information society."

　　He Yaqiong pointed out that in the next step, the Ministry of Industry and Information Technology will, in accordance with the unified deployment of the Party Central Committee and the State Council, anchor the major strategic goal and arduous task of actively responding to population aging, and will introduce more and better policies and more and better policies. Standards and planning, continue to promote the innovation of elderly supplies and services, better meet the diversified and multi-level needs of the elderly, and accelerate the construction of an elderly-friendly society.