On December 2, the China Consumers Association responded to the "Canada Goose" consumer rights protection incident and stated that no brand has any privileges in front of consumers.
The China Consumers Association stated that respecting consumer rights and protecting consumer rights are the due obligations of operators. It should not only be reflected in marketing terms, agreements, promises, and statements, but should also be implemented to ensure product and service quality and properly handle consumption. In the specific action that the author appealed.
In this regard, no company or brand has any special privileges.
If you say one thing and do one thing, you will always pretend to be a big name, put yourself on the top, show your superiority, engage in double standards, play discrimination, stand on top and bully customers, you will definitely lose the trust of consumers and be abandoned by the market.
During the collaboration, China Consumers appealed to consumers to consume rationally, actively supervise, reject blind brand worship and conspicuous, comparable consumption, dare to say no to the arrogance and prejudice of the operators, and actively claim their own legality when encountering consumer infringements. Rights and interests, to contribute to the creation of a comfortable consumption environment, and to be consumers in the new era who can consume, protect rights, and take responsibility.
(Producing Sui Zhiyuan)
Editor in charge: [Ji Xiang]