China News Service, December 1 According to the WeChat official account of the Shanghai Consumer Protection Commission, the fairness and rationality of the Canada Goose return and exchange terms have received widespread attention from the society recently.
On the morning of December 1, the Shanghai Consumer Protection Committee interviewed Canada Goose (Xiji (Shanghai) Trading Co., Ltd.) (hereinafter referred to as "Canada Goose"), and the company sent external lawyers, senior customer experience managers, and the store manager of Guojinmen. Participated in this meeting.
The interview revealed that Canadian goose participants did not understand the specific meaning of the "replacement clause" of the store.
The company’s return and exchange procedures described by the participants are quite different from the actual situation reported by consumers. The Shanghai Consumer Protection Commission requires Canada Goose to submit the formal description of the "Replacement Clause" before noon on December 2, which is also in the interview. The Shanghai Consumer Protection Commission asked whether the terms of return and exchange of Canadian goose specialty stores outside of mainland China are consistent with those in mainland China. Canadian goose participants said they did not know, Canadian goose participants also confirmed that they did not have it on the Canadian goose official website on the 30th. Reasons to return the relevant clauses, and stated that this clause does not apply to mainland China, which applies to the 7-day no-reason return clause.
It is reported that before the meeting, Canada Goose issued a statement stating that all products sold in specialty stores in mainland China can be returned for refunds, provided that they comply with relevant laws and regulations.
Canada Goose stated that each product sold in the specialty store is subject to quality inspection by professionally trained sales staff before delivery, and needs to be confirmed by customers on-site.
After the product is delivered, if there is a quality problem and meet the Canada Goose warranty policy, you can enjoy life-long material and workmanship warranty service.