<Anchor> As



non-face-to-face has become commonplace due to COVID-19, the service industry is actively using robots to reduce face-to-face contact and increase efficiency. Robots that can serve dishes and even deliver them outdoors have appeared.



Reporter Jeon Yeon-nam reports.



<Reporter> At



a fast food restaurant in Seoul, hamburger buns and patties are automatically cooked according to the order and type.



The finished hamburger is delivered by the serving robot.



[Jeong Jae-Hong/Consumer visiting a fast food store: At first, I was surprised to see a robot, and it was unusual to be able to order with a robot like this... .]



The reason for the accelerated adoption of robots in the retail industry is the non-face-to-face routine due to COVID-19.



[Seo Yong-gu/Professor of Business Administration, Sookmyung Women's University: The future of the retail industry distribution service industry has been advanced by 5 to 10 years through the Corona crisis, and the introduction of robots in the distribution service industry is expected to be further promoted.]



This is because efficiency can be increased while reducing face-to-face contact. With the development of robot-related technology, robots that used to be simple guides are gradually being put into advanced tasks.



Robots that deliver deliveries outdoors by applying autonomous driving technology have also appeared.



Based on the on-board camera, it avoids obstacles and carries 25 kg objects up to a radius of 300 meters.



[Park Joo-won / Seocho-gu, Seoul: I think it was a very convenient, cute, and very strange experience because the robot delivered it.] I have high



expectations that it will reduce the burden of labor costs such as delivery charges.



[Byung-Yong Choi/Convenience store official: Digital technology (development) is accelerating.

Competition is intensifying.

We believe that this technology can bring about innovation in distribution.]



However,

there are

still

issues to be

solved, such as security, stability, and introduction cost, and legal and institutional reforms such as related regulations are required until commercialization to a level that replaces people. It is expected to take some time.



(Video coverage: Yoo Dong-hyuk, video editing: Hwang Ji-young)