Since the "Double Eleven" pre-sale, many people have found themselves in the "routine" of the merchants.

Can the pre-sale deposit be refunded or not?

The merchant raises the price first and then promotes it. Is it a fraud?

Who can complain about being "bombed" by sales text messages?

Does it count as infringement if the courier is not delivered to the door?

Can I request a return or exchange for the poor quality of the gift?

Come and listen to what the lawyer has to say.

(Reporter Shan Lu)

Editor in charge: [Lu Yan]