In the kimchi season, requests for repair and inspection service (AS) for kimchi refrigerators are increasing.
According to Samsung Electronics Service, the number of kimchi refrigerator inspections in November, which is usually the season for kimchi, soars by more than 30% compared to the previous month.
Last year, the number of applications in November increased by 34% compared to October.
This year, in the first week of this month, requests for kimchi refrigerator service increased by 17% from the previous month.
Winia dimchae also saw a 44% increase in the number of applications for kimchi refrigerator service in November last year, showing a similar trend this year.
Customers apply for kimchi refrigerator service due to symptoms of abnormalities in their kimchi refrigerator, but more than 3 out of 10 applications can be resolved with simple measures by the customer without special repair or replacement of parts.
In other words, it is efficient to try to solve the problem through self-inspection before applying for a paid business trip service.
Typically, the most common symptom that customers misunderstand as a product failure is thick frost inside the kimchi refrigerator or frozen food such as kimchi.
If frost builds up inside the kimchi refrigerator, it may block the cold air from the product wall and cause the kimchi to go sour.
From the consumer's point of view, it is easy to misunderstand that the kimchi, which has been stored well, is malfunctioning.
The defrost can be removed directly, but even if it takes a while, it is desirable to take out all the food from the storage and unplug the power plug and let it thaw naturally.
To break and remove the frost, cut ice with a sharp object such as an awl or melt it with an electric heating device such as a hair dryer, which can damage the inside of the product and should be avoided.
If the kimchi freezes, it is necessary to first adjust whether the temperature set in the kimchi refrigerator is suitable for the salinity of the kimchi.
In general, kimchi containing a lot of salt does not freeze well, but if it is low in salt, it can be easily frozen.
It is recommended to store low-salt kimchi or water kimchi, which are easy to freeze, at 'weak cold', and 'hard cold' for aged paper or high-salt kimchi that contains a lot of salt.
The noise of the kimchi refrigerator is also a symptom of many inquiries.
In this case, check that the floor where the kimchi refrigerator is installed is flat and hard, and keep the back of the appliance at least 10cm away from the wall.
If mold grows when you take out food, such as kimchi, you need to check whether it is normally kept tightly closed.
The sound of water flowing from the kimchi refrigerator is the sound of the refrigerant, and it does not need to be misunderstood as a malfunction as it can repeat operation and stop depending on the temperature change of the device.
Also, the performance of the kimchi refrigerator may deteriorate even if it is in a location exposed to direct sunlight for a long time or in an enclosed space.
If you do not clean the lower machine room for a long time, it may become clogged with dust, so it is recommended to clean the dust with a vacuum cleaner about once a year.
When you buy a kimchi refrigerator for the first time, an expert recommends a suitable environment and place to install it.
If you move the kimchi refrigerator after use, and after that, if the kimchi becomes abnormal or the refrigerator becomes too hot, check the installation environment and location again.