Multi-departmental standardization of "Double 11", in these situations, don't be polite and complain!

　　Chinanews client, Beijing, November 5th (Reporter Wu Tao) As "Double 11" is approaching, many departments are worried about your wallet and hold guidance meetings to remind consumers and ask merchants to regulate from multiple aspects. Double 11".

Come and see, you can directly complain about what you encounter, and what situations you need to take responsibility for yourself.

Multi-sectoral standard "Double 11"

　　On October 27, the Ministry of Industry and Information Technology issued a document to convene an administrative guidance meeting on the issue of marketing SMS nuisances to regulate the SMS marketing behavior of e-commerce platforms. It is not allowed to send marketing SMS without the consent or request of consumers, and to improve the existing SMS marketing plan.

Data map: Postal logistics staff are sorting express delivery.

Zhang Yunshe

　　On October 28, the Beijing Market Supervision Bureau and other departments jointly held an administrative guidance symposium on regulating the "Double 11" network centralized promotion activities, requiring merchants to strictly prohibit tampering or concealing transaction information; promptly remove or delete infringing product links; and protect personal information data security Wait.

　　On November 4, the China Consumers Association also issued a reminder of "Double 11" routines. These routines include: first rise and then drop; buy and gift may be the highest price in the whole year; rules are complicated and there are many routines; cheap goods may be impending products.

Remind consumers to be cautious about online shopping on “Double 11” from many aspects.

　　In addition, as early as April, the State Administration for Market Regulation, together with the Central Cyberspace Administration of China, and the State Administration of Taxation, held an Internet platform enterprise administrative guidance meeting. In response to the forced implementation of "two alternatives" and other outstanding issues, the meeting clearly proposed to strictly prevent monopoly disorder and ensure fair market competition. Wait.

In these situations, complain!

　　Take precautions, consumers may still encounter some annoying things during the "Double 11" experience.

For example, it is common for express delivery directly to post stations, express cabinets, etc. without the user's consent.

In this case, consumers can ask the courier company to deliver the goods or make a complaint.

　　Postal administrations in Jiangsu, Zhejiang and other places have stated that it is illegal for a courier to drop the express delivery into the express cabinet without the user's consent, and the user can complain to the express company.

Some local consumer protection committees stated that the express company should obtain the consent of consumers before placing the express in the express cabinet.

　　In addition, for consumer rights such as issuing invoices in accordance with the law and returning goods without reason within seven days, if you encounter a business that refuses to implement it, you can directly report it.

During the "Double 11" period, merchants often give some gifts. If there are problems with these gifts, the sellers must also be held responsible.

On October 31st, consumers received a large number of "Double 11" related marketing text messages.

Photo courtesy of interviewed users.

　　There are also some new changes this year. You can also report the harassment of "Double 11" marketing SMS.

The China Consumers Association stated that in accordance with the "Civil Code", "Personal Information Protection Law" and other relevant regulations, pushing commercial information and advertising without the permission of consumers is suspected of breaking the law.

In some cases, consumers need to pay attention and take responsibility for themselves!

　　Of course, there are still some situations that require consumers to take responsibility.

　　First of all, do not leave the platform to conduct private transactions, do not directly transfer money, remit money to a private account, or make payments by sending the payment link page or scanning the QR code.

　　It is also common to make an appointment with the courier about the pick-up location and time, but forget to pick it up, causing loss or damage to the courier.

Article 608 of the "Civil Code" stipulates that if the buyer violates the agreement and fails to collect, the risk of damage to or loss of the subject matter shall be borne by the buyer from the time the agreement is violated.

Data map.

Photo by Kang Yuzhan

　　In other words, if you fail to pick up the express delivery in time, you will have to bear the responsibility for the damage or loss of the express items.

As for how to prevent it, it is best to receive it in time. If there is no time, you can arrange to put it in the courier cabinet or post.

If you have agreed on places that are easy to lose, such as doorways and fire hydrants, once a problem occurs, you can only accept the plant.

　　There is also the issue of deposit. Many e-commerce companies adopt a pre-sale method for "Double 11", paying the deposit first, and then pay the balance after a specified time.

Note that if the consumer fails to pay the final payment as required, the deposit is non-refundable.

Of course, if consumers regret paying the deposit, they can pay the balance first, and then apply for a seven-day unreasonable return for a full refund.

　　Have you learned all of these?

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