"Double Eleven" has many routines, please keep this shopping guide!

　　Chinanews.com client, Beijing, November 4 (Reporter Xie Yiguan) The "Double Eleven" shopping festival has kicked off. The China Consumers Association combed through the "Double Eleven" consumer rights protection public opinion and consumer complaints in recent years to sort out There are six precautions to provide consumers with a guide to avoiding pits. Please take a quick look.

Residents are picking up express delivery.

Photo by Tang Yanjun

"Double Eleven" can not be superstitious "low price", more benefits should be compared

　　The online and offline markets of "Double Eleven" are shrouded in the propaganda fog of "big discounts", "lowest throughout the year", "limited time buying" and "explosive flash sales", forming a psychological expectation of "buying is earning" for consumers.

　　But Consumers Association organized many years of price monitoring and consumer complaints shows that some businesses provide "double October" promotional price is not necessarily real benefits, some businesses are using the "first drop up" routine,

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　　China Consumers Association reminds: Don’t be superstitious about the so-called “price advantage” of “Double Eleven”. It’s best to know the price trend in advance before buying, and be aware of it. Unless it is a long-term follow-up inspection product, don’t simply believe in low-price propaganda. Blindly follow suit and place orders.

The promotion rules are complicated, so you need to read it clearly before placing an order

　　At present, many merchants have launched various promotional methods to attract consumers to place orders, including pre-sales, red envelopes, full discounts, coupons, etc. Some promotional rules are complicated in design and require consumers to "calculate carefully" to sort them out.

　　China Consumers Association reminds: pay attention to the sales promotion rules of the merchants, and understand whether various preferential measures have "threshold" restrictions, applicable product categories and scope, whether they can be used in combination, and after-sales service measures.

For those that have not made a clear agreement or have unclear markings and obvious unfair format clauses, it is recommended to choose carefully to avoid disputes afterwards.

When consumers purchase pre-sale products, they must also clarify important matters such as the payment time and amount of the advance payment and the final payment, the delivery time of the merchant, and the liability for breach of contract by both parties.

Be cautious about hoarding goods within a limited time period, and plan carefully before "hands"

　　In the face of the strongest discount promotion in the "Double Eleven" year-round, many consumers like to place orders and stock up on some daily necessities.

　　China Consumers Association reminds: Consumers who like to stock up should stay sensible and plan the number of stocks as needed to avoid waste due to excessive stocking at one time.

It is recommended that consumers clean up the "stock" at home before "chopping their hands" and replenish the goods on demand.

　　"For cosmetics, health foods, cereals, oils, seasonings, snack foods and other products with a limited period of use, it is necessary to eliminate impulsive consumption, try to stock up as little as possible or not to stock up, to prevent many stocks that have expired before they are opened, which will cause damage to their own property. Loss is also a waste of limited social resources."

Data map: Postal logistics staff are sorting express delivery.

Zhang Yunshe

Promotional SMS harassment is frequent, you can leave evidence to report

　　In recent years, during the "Double Eleven" promotion period, marketing spam messages have shown a trend of intensive outbreaks, causing consumers to be bothered and disturbed.

　　China Consumers Association reminds: in accordance with the "Civil Code", "Personal Information Protection Law" and other relevant regulations, pushing commercial information and advertising without the permission of consumers is suspected of breaking the law.

Faced with the illegal push of promotional information by operators, evidence can be saved and the hotline of the 12321 Network Badges and Spam Report Acceptance Center can be called to complain and report to jointly curb illegal push of commercial information and maintain personal information security.

Good and bad live broadcasts are uneven, keep calm while watching

　　At present, live streaming products are hot, but the incident of "carriage overturning" by the host has also caused many consumers to complain. Inducing consumers to conduct private transactions and after-sales service is not guaranteed.

　　China Consumers Association reminds: Faced with the strong promotion of the anchor, stay calm, refrain from impulse, and try to choose a reputable and well-reputed live broadcaster to carry out transactions.

In order to ensure the safety of property and traceability of transaction records, do not leave the platform to conduct private transactions, do not directly transfer funds, remit money to private accounts, and make payments by sending payment link pages or scanning QR codes.

Pay attention to the after-sales service of the merchants, and protect rights in a timely manner if there is a dispute

　　In previous years, during the "Double Eleven" period, the increase in transaction volume may result in merchants not being able to deliver goods quickly, and express delivery will be slower than usual, leading to disputes about return and exchange.

　　China Consumers Association reminds: It is necessary to clarify the delivery time with the merchant in advance, and to avoid the peak logistics period when purchasing urgently needed products and fresh food.

Consumers should understand the merchant’s shipping and return policies in advance, keep chat records, order information, payment information, screenshots of promotional offers and other relevant shopping vouchers, and ask for invoices or receipts from the merchant.

　　At the same time, consumers should also read the return and exchange policy carefully to understand whether the purchased products enjoy seven days of unreasonable return and who will bear the return shipping fee. After receiving the goods, they should try to inspect the goods on the spot, and then sign for it after confirming that they are correct.

When a consumer dispute occurs, it is necessary to promptly contact the merchant or e-commerce platform to negotiate and handle it. If the negotiation fails, you can file a complaint with the consumer association or market supervision department where the operator is located.

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