One week after KT's network failure accident, the compensation plan was released today (the 1st) with an average of 1,000 won per subscriber and an average of 7,000-8,000 won for small businesses, but consumers are protesting that the damage is too small.
The standard for determining the compensation amount for individual and corporate customers presented by KT today is the rate for 15 hours, which is 10 times the actual failure time that occurred on the 25th of last month, which is 10 times.
KT has decided to compensate customers of small businesses by applying a separate standard to pay for 10 days' worth of fees.
According to this standard, subscribers who pay 50,000 won will receive around 1,000 won, and small business subscribers who use 25,000 won internet products will receive compensation of around 7,000 to 8,000 won, KT explained.
In response to this, Internet bulletin boards are receiving a series of disappointing responses.
"The whole country was paralyzed for 89 minutes, and it's amazing that it's 1,000 won", "The loss of not being able to buy and sell stocks is huge, what will you do?", "I said I would compensate you regardless of the terms and conditions, but it's only 1,000 won. I'd rather not do it." Articles are coming up.
Comparing with the situation at the time of the KT Ahyeon fire in 2018, it is also pointed out that this compensation is more shabby.
At that time, KT paid up to 1.2 million won to 12,000 small business owners and reduced the monthly fee to individual subscribers.
The estimated total compensation of 35 billion to 40 billion won is expected to be similar to or slightly lower than that of the Ahyeon fire three years ago (40 billion won).
The Ahyeon fire occurred over the weekend and affected parts of Seoul and Gyeonggi Province, but it is difficult to understand that the total amount of compensation is similar to the accident three years ago in that this disability occurred nationwide around lunchtime on Monday.
Accordingly, there are also claims that KT is approaching compensation based on its financial point of view, not the actual damage to subscribers.
Park Hyun-jin, managing director of KT's Network Innovation TF, said, "We decided to compensate more than the terms and conditions, and we chose the lump-sum compensation plan in consideration of the speed and fairness of compensation. “I think this plan we considered was the best reward.”
In addition, he added, "For exceptional cases, we will assess the situation through a dedicated call center and comprehensively determine whether compensation is appropriate."
(Photo = Yonhap News)