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Last week, KT decided to compensate for an 89-minute communication failure accident at the level of 10 times the regulation. However, subscribers are protesting that it is too small compared to the massive damage that paralyzed the nationwide network during the daytime on weekdays.
By Kim Ki-tae, staff reporter.
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[Changseok Seo / Head of KT's Network Innovation TF: We apologize once again for the inconvenience caused to customer service.]
KT executives and staff are determined to be compensated for 10 times the amount of time that the actual communication failure occurred. I did.
Individual and corporate users are charged a 15-hour service fee, and small business owners are charged a 10-day service fee.
It has been decided to collectively reduce the December billing fee without a separate damage claim process.
KT estimates that up to 40 billion won will be rewarded for 35 million lines nationwide.
However, the actual amount of compensation each individual customer will receive is negligible.
It may vary depending on the product and rate plan you sign up for, but if you are an individual user who pays about 50,000 won a month, it is an average of 1,000 won, which is less than the daily usage fee.
A small business owner who ruined the lunch business that day is about 8,000 won, which is the price of a meal.
[Conquest Room / Self-employed: (Damage on the day) I think it will exceed 200,000 won. I think 7,000 to 8,000 won is nothing more than asking the self-employed person or a restaurant to buy a cup of coffee.]
The KT side is taking the position that it is the best compensation in its own way that goes beyond the terms and conditions, but it is pointed out that the actual damage to subscribers due to the nationwide network paralysis on weekdays was not taken into account.
KT announced that it would operate a damage compensation center and have a system and backup network to prevent the recurrence of accidents.