Dubai Economy receives 753 complaints of "disturbing calls"

The Commercial Control and Consumer Protection Sector in Dubai Economy has received 753 complaints of unwanted promotional calls, submitted by consumers within five months since the launch of the smart service on (dnd.ded.ae) to ensure that this phenomenon is immediately and smoothly reduced, and consumers are not disturbed by promotional communications. Spam that they may receive from companies trying to offer their products and services or through intermediary marketing companies that do marketing on behalf of service providers.

And Dubai Economy explained in a statement today, that once complaints are received, their source is ascertained if they belong to a company based in the Emirate of Dubai or an intermediary company, and then contacted to delete the complainant’s number from the phone number databases that are used for promotional calls, and actions are escalated against the company. According to the laws and procedures in force in Dubai Economy in the event of non-compliance.

She added that the service does not include complaints on the numbers of individuals, calling on various categories of the public to report random promotional calls through the online portal (dnd.ded.ae), and any negative cases or phenomena that violate the precautionary measures can be reported through the "Dubai Consumer" application. Or by calling (600545555).

The Dubai Economy urged the business community, especially commercial establishments that focus on communications as a primary method for marketing their services and products, to develop them in an unobtrusive way to the public and to ensure that they do not inconvenience them in order to avoid obtaining any fines in the event of repeating such calls to the same consumer, as companies are obligated to respect the privacy of consumers. .

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