Many package holiday providers do not warn customers about the financial risks associated with holidays to areas to which an orange travel advice applies because of corona, the Consumers' Association concludes on the basis of a sample.
The organization says on Monday that the travel organizations are evading their legal duty of care and information.
The outgoing cabinet advises against unnecessary trips to orange areas.
This means that people who have booked a trip to a country with color code orange have to pay for any repatriation or cancellation themselves, but that is not known to many holidaymakers.
The Consumers' Association investigated ANWB Reizen, Corendon, Expedia Travel, KLM Holidays (Airtrade), Prijsvrij, Sunweb, The Travel Club, Tix.nl, TUI and the VakantieDiscounter.
Only KLM Holidays actively informs customers of the risk of traveling to an area that has been declared orange by corona, according to the association.
The Travel Club and TUI inform travelers that they will get their money back in case of negative travel advice
but do not state that this only applies if the area was yellow or green at the time of booking.
Also a lot wrong with travel insurance
According to the Consumers' Association, the travel insurance policies offered are also not good.
For example, the ANWB, Corendon, Expedia and Sunweb recommend insurance that does not cover travel to orange areas.
It is also unclear how current the conditions of the insurance policies are.
Many insurers now cover travel to orange areas, according to the union.
The Consumers' Association has shared the results of the sample with the supervisory authority of the Netherlands Authority for Consumers & Markets (ACM).
Travel umbrella organization ANVR has also been asked to point out their obligations to members.Keywords: