Europe 1 with AFP 5:48 p.m., September 28, 2021
Faced with the new increase in regulated gas tariffs, the Engie group announced on Tuesday to strengthen support for its affected customers, especially those who could "encounter difficulties in paying their bills".
Tariffs will increase by 12.6% as of October 1.
A helping hand to come for Engie customers.
The group announced Tuesday to strengthen the support of its customers affected by the new increase in regulated gas prices, which will increase by 12.6% on October 1.
Some 2.77 million of the group's individual customers now have a regulated price gas contract (the others have a market offer contract), and are directly affected by the increase.
Support customers who have difficulty paying their bill
For consumers affected by the rise in tariffs, Engie indicates that it has "strengthened its systems in order to support those who may encounter difficulties in paying their gas bill". "The advisers of the regulated tariff department, trained to take this exceptional situation into account, are attentive and can, in particular, propose spreads of payment of invoices according to the situation of each one", specifies a press release. , which mentions an information number (3460).
Customers with the most modest incomes will be directed towards the aid to which they can claim, in particular the additional energy check of 100 euros announced by the government in mid-September for a payment in December, adds the company, which "also invites its monthly customers to review their monthly payments in order to avoid facing an overly large regularization bill ".