Faced with the particularly significant increase in the price of gas, Engie has let it be known that it will support the customers concerned.
On Monday, the group announced a 12.6% increase including tax in the regulated gas tariff on October 1.
Let there be no misunderstanding: the approximately 2.77 million individual customers of the group with a regulated gas contract will have to pay their bills down to the last penny.
Engie's help should enable them to find solutions to better cope with this increase.
For the consumers concerned, the energy regulator indicates that it has "strengthened its systems in order to support those who may encounter difficulties in paying their gas bill".
“Invoice payment installments”
"The advisers of the Regulated Tariff Department, trained to take this exceptional situation into account, are attentive and can, in particular, propose spreads of payment of invoices according to the situation of each one", specifies a press release. , which mentions an information number (3460).
Customers with the most modest incomes will be directed towards the aid to which they can claim, in particular the additional energy check of 100 euros announced by the government in mid-September for a payment in December, adds the company, which “also invites its monthly customers to review their monthly payments in order to avoid having to face an excessive regularization bill ”.
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