Dubai Finance will bear the costs of commissions on behalf of customers, which amount to 150 million dirhams annually

Dubai exempts individuals and companies from the commission for paying service fees when "direct debit"


The Department of Finance in the Government of Dubai has announced the cancellation of the commission borne by customers when paying government transaction fees from their current and savings bank accounts through the “Dubai Payment Gateway”.

The department clarified that the commission when customers pay the fees for services provided by all government agencies in the Emirate of Dubai through the “Dubai Payment Gateway” becomes void when customers pay the fees for these services using “direct debit” from their bank accounts.

happy customers

The Director General of the Department of Finance in the Government of Dubai, Abdul Rahman Saleh Al Saleh, said that the department will bear the costs of commissions paid to the collectors of payments through smart channels, which exceed 150 million dirhams annually, on behalf of customers, individuals and companies, stressing the department's keenness to encourage digital transformation. And the happiness of dealers with government agencies in Dubai, embodying the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

direct debit

In turn, the Executive Director of the Central Accounts Sector in the Department of Finance, Jamal Hamed Al-Marri, revealed that customers' payment of government service fees through credit cards has continued to occupy the largest share among the smart payment channels approved by the Dubai government, attributing the matter to the ease of dealing with credit cards, and the privileges granted by banks to their holders.

He explained that the Department of Finance found that many dealers, on the other hand, wish to pay government transaction fees through direct debit cards linked to their bank accounts, both current and savings.

He said: “Therefore, we decided to cancel the commission that was imposed on the use of direct debit cards, to encourage customers, to make available more easy payment options for them, and to support the demand for smart payment channels, especially that the government of the emirate will become in December a completely paperless government, in order to achieve For the objectives of the Dubai Paperless Strategy, which was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, in February 2018, with the aim of digitizing all internal and external government transactions and making them paperless.

Connect with the Central

In a related context, the Dubai government, represented by the Department of Finance and the Dubai Digital Authority, intends to launch the smart payment service by linking the “Smart Dubai Gateway” with the Emirates Central Bank platform for direct debit banks, which includes more than 14 banks, at a later time in the month. This year, the Dubai government is keen to raise the happiness of customers, by diversifying the smart payment methods available to it.

The Dubai government allows customers to pay fees for more than 1,200 services through the "Dubai Payment Gateway", which is managed by the Dubai Digital Authority and is subject to the supervision of the Department of Finance, through credit cards, direct debit cards from bank accounts, as well as the "My Money" wallet.

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