Toyota Motor Corporation revealed that there was an inappropriate response at a directly managed or affiliated sales company to use the personal information of the customer entered in the questionnaire etc. for another purpose without the consent of the person himself / herself. bottom.
According to the announcement, 27 companies directly managed by Toyota Motor Corporation and affiliated sales companies have revealed the use of personal information for purposes other than the intended purpose.
These companies register on Toyota's membership website without their consent for personal information such as name, date of birth, and address that customers fill out in questionnaires and car ordering documents. I was using it.
These inappropriate responses amount to 5,977 people.
In August, it was revealed that 9 sales companies used personal information for 3318 people for the same purpose, and Toyota's sales company targets the number of registered members of the membership website. I think that the background is that I was trying to increase it.
There was no information leakage to the outside, and the information stored on the server has already been deleted, so in the future we will repair the system so that membership registration can not be done without the consent of the customer.
Toyota commented, "We sincerely apologize for the inconvenience and concern that we have caused to our customers."