Chinanews client, Beijing, September 12 (Reporter Zhang Xu) On the 12th, SF Express rushed to the hot search on Weibo because it received one dollar for "sign for confirmation".
what is the problem?
Zhejiang Consumer Protection Committee: Suspected of ingeniously set up charges
Recently, the Zhejiang Provincial Consumer Protection Committee issued a document saying that some consumers reported that when they used the "SF Express+" WeChat official account to send express delivery, they found that SF Express had provided a fee-based value-added service named "Receipt Confirmation". After purchasing this value-added service, the recipient needs to sign for the courier with the receipt code sent by SF Express or the 6 digits after the ID card. Consumers believe that SF Express’s act of providing this value-added service infringes their legitimate rights and interests.
There is an option of "Sign for Confirmation" in SF Value-Added Services, and the price is one yuan.
The Zhejiang Provincial Consumer Protection Committee believes that the value-added service of "Sign for Receipt Confirmation" launched by SF Express is actually a statutory obligation of the express delivery company.
SF Express arbitrarily split the "receipt confirmation" from the due statutory service content, suspected of infringing upon the legitimate rights and interests of consumers by setting up a name for charges; SF Express launching this value-added service can easily make consumers mistakenly think that if you don't check it For this service item, SF Express may not provide the "receipt confirmation" service, which is suspected of misleading consumers.
Many netizens also said in the comment area that express delivery should be delivered to the door, or it should be placed in the express cabinet with consent, and there should be no extra charge.
What is the value-added service of SF Express's "Receipt Confirmation"?
Wouldn't it be home delivery without spending this dollar?
SF Express's response: Value-added services will not affect normal delivery
On the 12th, SF Express responded to a reporter from Chinanews.com that this value-added service is a common practice in the express industry. Whether users choose this service will not affect the normal delivery and delivery of the express. Usually, it will only be selected when the sender has special needs. No fee will be charged to the recipient.
SF Express explained: "This password signing service first originated from the special needs of jewelry, 3C electronics, and luxury customers. In addition to the regular delivery signing, such customers also hope that our company can provide verification when express delivery 6 The value-added service with 6 digits after the password information or the recipient’s ID number to ensure that the express is signed by the recipient designated by the sender’s customer, and to avoid transaction disputes after the express delivery is incorrectly delivered or properly delivered.”
For example, in express shipments sent by luxury customers, it is often encountered that the receiving client tells the courier that he is on a business trip, and entrusts colleagues of the unit to receive the shipment or ask to be placed at the front desk. When an accident occurs, the receiving client may not be able to accurately recall the entrustment. The process or whether it has been entrusted, and the password signed by the password must be forwarded by the recipient customer to the principal before delivery, so this type of dispute scenario can be effectively avoided.
The SF courier is busy delivering the parcel.
Photo by Ye Qiuyun
Courier expert: customized service is not a markup
Some consumers think that this service is a hidden price increase.
Express expert Zhao Xiaomin believes that this service is a mutual recognition of information carried out by the sender to ensure the safe delivery of valuables, to ensure that the recipient and the sender confirm the same. It is a customized service and has nothing to do with price increase.
"First of all, this service is for the sender, you can choose whether to check it; second, this service is generally prepared for high-value items such as jewelry and watches, similar to the express delivery function, and has no impact on ordinary customers; Three points, this service is a common option in the international express delivery industry, and it is a customized service that guarantees safe delivery. On the whole, I think this is not a price increase."
Others in the industry pointed out that the name of "receipt confirmation" is prone to misunderstandings. Consumers mistakenly believe that they will not provide in-person receipt services if they don't check it. It is recommended to change the name.
What do you think of it?
(over)