Expert: Banks impose it on shops, not dealers
Sales outlets and schools charge customers fees when paying using “cards”
Consumers: The rate is a large fee given the value of the premiums.
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Awatef Al-Harmoudi: “Banks usually provide the payment device to the outlets for a fee of a specific percentage, which they impose on the owner of the shop, the school, or any party in which he is located.”
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Parents and shoppers said that some schools and sales outlets, especially in gold and small shops, collect a fee of between 1 and 2% of the value of the payments, if the customer requests payment using a direct debit card, via the point of sale device, which is located at the payment box, stressing that this Entities require either payment of the amount in addition to the fee or payment in cash.
They added to "Emirates Today" that the idea of carrying large amounts of "cash" has become annoying for many, especially when paying school fees for more than one child, or buying gold, electronics or others, in addition to the fact that the technical infrastructure and the great digital transformation provided by banks are not in line with With such practices.
They indicated that those in charge of these entities, whether schools or shops, informed them that this percentage is imposed by the bank that provides the "payment machine", and is considered a large fee in view of the value of school fees or the price of purchases of gold or electronics.
The father of one of the students said that the value of the first installment for the school is 7000 dirhams, wondering: Why should I pay 1%, equivalent to 70 dirhams, just because I do not want to carry “cash” with me?
Another customer explained that the gold store asked her for 2% on a bill of 5,000 dirhams, i.e. an additional 100 dirhams, if she wanted to pay with her bank card, even though it was a direct debit card and not a credit card, and the store official informed her that she could withdraw the “cash” and bring it if She did not want to pay by card.
In turn, the banking expert, Awatef Al-Harmoudi, said: “Banks usually provide the payment device located in the various outlets, known as (electronic points of sale), in exchange for a fee of a specific percentage imposed on the owner of the shop, school or any party in which he is located, and by law no one has the right. One of these parties is to charge the fee to the customer, as the latter is completely far from the agreement that was made between the party and the service provider bank,” adding that “some of these parties do not have a large number of dealers who use the payment device, and they charge the fee to those who deal with them, but they Do not force him, as he can use (cash) or pay via the website, or other payment methods, to avoid paying fees.
And she indicated that "in major outlets, service agencies, hotels, and others, the fee is not charged to the customer, because it does not differ much with them, in addition to the fact that the number of people who use card payments is relatively large."
It is noteworthy that banks provide point-of-sale devices to connect with them and speed up various payment processes, but in return they impose a rate of 1 to 2% on each transaction, which must be borne by the owner of the store, the company or the entity that provides services to the public, and this percentage should not be charged to the customer. .
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