Dubai Economy: An exceptional commitment to the company in enhancing the customer experience

“Al-Futtaim Motors” .. “a consumer-friendly institution”

Representatives of the Supervisory Sector and Al-Futtaim Motors during the honoring.

From the source

Dubai Economy, represented by the commercial control and consumer protection sector, honored Al-Futtaim Motors and awarded it the “Consumer Friendly Corporation” certificate, after evaluating consumer-friendly standards, the first of its kind in the region, which was launched during 2019, targeting companies The private sector, as an integrated system to develop the experience of customers and the services provided to them, and to focus on them in the strategic plans of merchants and mechanisms of communication with consumers, and their effectiveness in dealing with consumer complaints.

Finally, the CEO of the Commercial Control and Consumer Protection Sector, Mohammed Ali Rashid Lootah, received a delegation from the company, and congratulated them for their exceptional commitment in enhancing the experience of customers in terms of the services provided to them, especially in the automotive sector, which is one of the vital sectors in promoting economic development. and elevating Dubai's commercial standing as a home to a diverse international community.

In turn, Director of the Consumer Protection Department in the Commercial Control and Consumer Protection Sector, Ahmed Al Zaabi, said that the quality of services and enhancing the consumer experience are among the priorities of the Emirate of Dubai, as it is a preferred destination for individuals and institutions worldwide.

He added: "Through consumer-friendly standards, we target private sector companies, and use evaluation as an integrated system and standard for measuring consumer experience, and aligning it with the best standards globally," stressing that the business community in the emirate deserves praise for the high response to the initiative.

For her part, Director of Customer Focus Strategy at the Al-Futtaim Automotive Group, Despina Kokaraki, affirmed the group's keenness to provide the best mobility solutions and services that customers aspire and deserve, pointing to the company's philosophy of giving priority to customers, to move forward in providing The highest levels of excellence, and the development of long-term relationships.

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