China-Singapore Jingwei Client, July 30, China Consumers Association recently announced the analysis of the complaints received by the National Consumers Association in the first half of the year.
According to statistics, in the
first half of the year, the National Consumers Association accepted 521976 complaints from consumers, a year-on-year decrease of 7.04%
, resolved 412,561 cases, and the complaint resolution rate was 79.04%, saving consumers an economic loss of 750.89 million yuan.
Among them, there were 3,725 complaints about double compensation due to fraudulent activities by the operators, and the double compensation amount was 3.46 million yuan.
Consumer associations at all levels received 670,000 visits and consultations from consumers.
According to the nature of the complaint,
after-sales service issues accounted for 31.50%
, contract issues accounted for 28.88%, quality issues accounted for 19.19%, price issues accounted for 4.33%, false propaganda issues accounted for 3.95%, security issues accounted for 2.57%, counterfeit issues accounted for 1.25%, and measurement issues Accounted for 0.73%, personal dignity issues accounted for 0.69%, and other issues accounted for 6.91%.
Source: China Consumers Association
Compared with the first half of 2020, the proportion of complaints about contract and after-sales services has increased more, the proportion of complaints about price and quality problems has dropped significantly, and the changes in other types of complaints have been smaller.
Among all complaints, there
were 240,756 complaints about commodities, accounting for 46.1% of the total complaints.
Compared with the same period last year, the proportion increased by 2%; complaints about services were 258,915, accounting for 49.6% of the total complaints, and the proportion decreased by 1.8. Percentage points; other types of complaints were 22,305, accounting for 4.3% of the total number of complaints.
According to the complaint data of commodity categories, the number of complaints about
household electronics and electrical appliances, daily-use commodities, food, clothing, footwear, and transportation ranks among the top five.
Compared with the first half of 2020, the proportion of complaints about clothing, shoes and hats increased by 1.82%, and the proportion of complaints about medicines and medical supplies dropped by 4.41%.
Source: China Consumers Association (unit: piece)
Among the specific commodity complaints, the
top five complaints were: food, automobiles and parts, clothing, communication products, and shoes.
Compared with the first half of 2020, jewelry, shoes, and daily sundries have the highest year-on-year growth, while the growth of other categories is relatively slow.
According to service complaints data,
life and social services, Internet services, education and training services, cultural entertainment and sports services, and sales services rank among the top five in terms of service complaints
.
Compared with the first half of 2020, the proportion of cultural, entertainment and sports service complaints increased by 1.63%, and the proportion of sales service complaints decreased by 3.4%.
Source: China Consumers Association (unit: piece)
Among the specific service complaints, the
top five complaints were: business Internet services, catering services, network access services, training services, beauty, and hairdressing
.
Compared with the first half of 2020, beauty, hairdressing, accommodation services, maintenance and repair services, and education services are among the top ten service-related complaints.
Among them, beauty and hairdressing had higher year-on-year growth, and catering services had a larger year-on-year decline.
(Zhongxin Jingwei APP)