China News Service, Xi'an, July 21st (Zhang Yuandang Tianye) Affected by the continuous heavy rain in Zhengzhou on the Longhai Line, a large area of train delays, suspensions, and turnbacks occurred on the Xicheng High-speed Railway, Yang'an Line and Baocheng Line on the 21st. China Railway The Hanzhong Train Service Depot of Xi'an Bureau Group Co., Ltd. (hereinafter referred to as Hanzhong Train Service Depot) quickly launched an emergency plan to organize stations within its management to ensure the safety of passenger travel and train operation.
The Hanzhong Train Depot Command Center responded quickly, took the initiative to connect all trains in transit, called one by one to learn about train operation information, asked about service needs such as drinking water, meal supplies, and special key passengers on the train, and organized the management of Afanggong, Foping, Hanzhong Station, immediately contact local supermarkets and restaurants to prepare emergency meal supplies for stranded trains in advance.
Due to the three lines of Xicheng, Yang'an, and Baocheng under the jurisdiction of the affected area, the high-speed rail and general-speed trains are delayed, suspended, and turned back. In order to do a good job in the refund of large-scale late trains and passenger transportation organization, the management Designate emergency personnel at each station to continuously conduct publicity and guidance, explain and reassure passengers in densely populated areas such as ticket halls, entrances and exits, and waiting halls, open a refund and change ticket sales window, adjust the function of self-service equipment, and help stranded passengers as soon as possible Handle various business of refund and change.
At the same time, Hanzhong Train Depot organizes the passenger handling station within its management, uses broadcast, LED display, ticket screen, real-time broadcast and display of train delay information, and makes full use of official new media platforms such as Weibo to simultaneously release travel information to ensure that passengers are informed in time Grasp the train operation status and arrange the follow-up itinerary reasonably.
After receiving requests from G1836 and other trains that need to supplement light meals and drinking water at Hanzhong Station, the Hanzhong Depot immediately set up a party member commando team to invest in multiple trains to carry supplies to fully support the life needs of passengers and crew on board.
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