The elderly place an order at home, and the caring service is delivered to the door

"Takeaway Service System" helps home care for the elderly

Smart elderly service version interface

  The elderly place orders at home, and considerate services are delivered to the door; gas alarms, human sensors and other suitable aging modifications have kept the elderly’s daily lives in a state of protection... Yesterday, a reporter from the Yangtze Evening News found in an interview in Gulou District, Nanjing that digital elderly care It is bringing quiet changes to the traditional pension field.

Yangtze Evening News/Ziniu News reporter Xue Ling

Respond to the needs of the elderly more timely

  Ordering, timing, evaluation... At first glance, I thought it was a take-out service system, but after a closer look, it was discovered that this is the "Smart Elderly Service Edition" being used by the administrators and service providers of the Heart Caring Elderly Service Center in Gulou District, Nanjing. ".

  The old people place orders at home, and the caring service is delivered to the door, which has become the daily epitome of "caring and caring" for the elderly at home.

Since its establishment in 2001, the Heart Care Service Center for the Elderly provided home-based care services for the elderly, and now it serves more than 10,000 people.

"Digitalization has greatly improved our service capabilities." Han Pinmei, the founder of "Xinxiangxin", said that unlike institutional care, the elderly at home are scattered and their needs are diverse. How to efficiently match them is full of challenges.

  “In the past, we might have to make many calls for one of the elderly’s needs.” Han Pinmei told reporters that now through the "Smart Elderly Service Edition" and other systems, the needs of the elderly can be placed online through the "Heart Care" administrator, and the service provider is online. Taking orders, the elderly will respond more promptly to their needs.

At the same time, the system also has functions such as timing, service photo submission, and feedback.

Big data supports the "15-minute service circle"

  Whether it is online orders for service needs or behind the "artifacts" in the ageing transformation, they are inseparable from the technical support of the intelligent elderly care big data operation and debugging center in Gulou District.

During the interview, the reporter learned that the service content of the big data center covers the centralized management of home care beds, one-key call system installation, adaptation for aging, appointments for home and institutional care services, online application for subsidies for the elderly, and residents’ satisfaction feedback.

  In order to further accelerate the in-depth integration of the Internet with elderly services and medical services, the Civil Affairs Bureau of Gulou District has also cooperated with the District Health Commission this year to comprehensively upgrade the district-level elderly information platform, and use the big data platform to collect demand and process information. "Instinct" technical advantages Establish and complete a data model for the distribution of public elderly care resources and social elderly care subjects, scientifically schedule the matching of elderly care resources from the whole region, avoid the imbalance of resource allocation between regions, and provide data support for building a "15-minute service circle" for elderly care.