Recently, the Ministry of Transport, the State Post Bureau, the National Development and Reform Commission, the Ministry of Human Resources and Social Security, the Ministry of Commerce, the General Administration of Market Supervision, and the All-China Federation of Trade Unions jointly issued the "Opinions on Doing a Good Job in Protecting the Legal Rights and Interests of the Courier Group."
Today (8th), the State Post Bureau held a press conference. In response to the wages and income issues that the couriers are concerned about, the State Post Bureau stated that it will adopt a variety of measures to ensure that the couriers can obtain reasonable wages.
Jin Jinghua, director of the Market Supervision Department of the State Post Bureau, said that most of the courier's salary is linked to the delivery fee, and the delivery fee is the main source of income for the courier.
In order to guide enterprises to formulate reasonable standards for distributing fees, the "Opinions" proposes to formulate "Guidelines for the Accounting of End-of-Express Delivery Fees" to urge enterprises to maintain a reasonable level of end-of-end fees.
The main consideration of the “Guidelines” is to clarify the accounting basis, accounting indicators, regional differences and other factors, and form a more objective and scientific method of accounting for terminal payment, which serves as a reference basis for guiding enterprises in various regions to formulate terminal payment standards, thereby guiding the distribution Fees are within a reasonable range.
At present, the State Post Bureau has instructed the China Express Association to carry out a pilot project for terminal payment accounting in some cities such as Jiangsu, Anhui, and Sichuan.
In the next step, we will continue to expand the scope of the pilot program, promote the formation of a relatively complete accounting method, and promote it across the industry.
The formulation of the "Guidelines for the Calculation of Delivery Fees at the End of Express Delivery" solves the standard problem of single-piece delivery, and the formulation of labor quotas is to solve the problem of labor intensity of the express delivery brother.
The "Opinions" pointed out that guiding the express delivery association to study and formulate the "Standards for Courier Labor Quotas" is to consider avoiding overwork of the courier brothers on the basis of maintaining reasonable labor efficiency in the industry.
Then, in the case of exceeding the labor quota, it is necessary to guide the courier companies to fully consider factors such as working hours and wages, and promote the realization that couriers can earn more with more work.
At present, there is a problem that some companies implement abnormally low delivery fees for express mails sent from specific regions. That is, the delivery fees for express mails from specific regions in the same company in the same city are significantly lower. In other regions.
In response to this problem, the postal administration will cooperate with the market supervision department to strengthen supervision and inspection, and will investigate and deal with suspected acts of unfair competition in accordance with the law.
In many surveys, the State Post Bureau found that some express companies have problems with internal fines instead of management. There are many fine items and unreasonable fines, which put a heavy burden on the courier. To this end, the "Opinions" proposed to guide express companies to improve the assessment mechanism and strengthen the screening and handling of malicious complaints. At present, our courier brother is very afraid of complaints about not saying hello, disregarding the reasons, and not listening to explanations. Making complaints is the way for our users to protect their rights and interests, and express companies must take the responsibility to take complaints seriously. Jin Jinghua expressed that he also hopes that users will understand more about our courier brother who is tolerant and kind. For complaints involving seeking illegitimate interests, the postal user complaint handling platform will strengthen investigations and processing, actively explore channels for expressing reasonable demands of couriers, and safeguard the legitimate rights and interests of the courier group. (Headquarters reporter Tang Ying)