The Consumers' Association believes that banks are avoiding their social responsibility by making customers pay to withdraw money.

In a letter to outgoing minister Wopke Hoekstra (Finance), the union calls on the cabinet to intervene.

The Consumers' Association refers to a report (pdf) by the Social Consultation on Payments (MOB).

It states that banks may adapt to the fact that less cash is being used, but that they must not encourage it.

And so they do, according to the organization.

In recent weeks, a number of banks announced that customers would have to pay to withdraw money.

For example, ABN AMRO charges 5 euros plus 0.5 percent of the amount withdrawn to customers who withdraw more than 12,000 euros per year.

Rabobank charges costs if customers withdraw money from the wall at a machine that is not owned by Rabobank or Geldmaat.

And at ING, customers also pay in a number of packages to withdraw money.

'It doesn't stop money laundering'

The Consumers' Association is particularly concerned about ABN AMRO.

"We fear a sliding scale, because the bank could not promise us that the limit will remain at 12,000 euros," says director Sandra Molenaar.

The organization does not agree with the reasoning of the banks that this will stop money laundering.

"You only stop well-intentioned citizens with it," says the director.

The union is now asking Minister Hoekstra to give De Nederlandsche Bank (DNB) more powers to intervene at banks and is investigating whether an amendment to the law is possible.

Budget adviser Nibud also previously expressed his concerns about the new policy.

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