Chinanews.com, July 2nd. According to the WeChat official account of the Ministry of Transport, on July 1, according to the results of the service quality evaluation of the 12328 transportation service supervision telephone operation in May, the Department of Transport Services and the Department of Legal Affairs of the Ministry of Transport ranked the monthly evaluations The last three Chongqing, Hainan, and Jilin held interviews, and Inner Mongolia and Zhejiang, which ranked in the bottom four and five respectively, attended the interview as nonvoting delegates.

  The interview pointed out that the transportation authorities of the three provinces and cities should attach great importance to it, take practical and effective measures to improve the operation and management level and service quality of 12328 telephone, and promote the implementation of the 12328 rectification work:

  The first is to strengthen organizational leadership and implement main responsibilities.

The transportation authorities of the three provinces and cities should further improve their political positions and take the 12328 work as a political task to serve the people's livelihood.

  The second is to improve the system and strengthen the work force.

It is necessary to continuously enrich the power of 12328 service centers at the provincial and municipal levels, and in strict accordance with the "Management Measures", accelerate the standardized construction of the 12328 operation and management team.

  The third is to optimize business processes and improve processing quality.

It is necessary to strictly implement the first-account responsibility system and the time-limited closing system, continuously optimize the business process, and further improve the efficiency of business acceptance and handling.

  The fourth is to strengthen overall coordination and do a good job in system docking.

It is necessary to effectively strengthen the system connection, upgrade and improve system functions, and ensure the smooth operation of the 12328 system and the normal processing of business.

The fifth is to strengthen personnel training and standardize business operations.

It is necessary to strengthen the training and management of interlocutors, continuously improve the professional quality of interlocutors, and standardize the operational procedures of interlocutors.

  The interview emphasized that the transportation authorities of the three provinces and cities must thoroughly implement the spirit of the 12328 National Transportation Service Supervision Telephone and Video Conference, further improve their ideological understanding, deeply analyze the causes of the problems, fully implement the main responsibility, and grasp the rectification tasks. Landing to ensure substantive progress in rectification work and comprehensive improvement in monthly evaluation results.

  The responsible persons of the transportation departments of the three provinces and cities respectively made statements. The Chongqing Municipal Transportation Bureau stated that it attaches great importance to the 12328 rectification work, will further strengthen the organization and leadership, deeply analyze the causes of the problem, and continue to promote the 12328 rectification work; the Hainan Provincial Department of Transportation said that it will seriously reflect and draw inferences, adhere to the problem-oriented work, and pay close attention to the rectification Implementation, speed up the completion of 12328 rectification work; Jilin Provincial Department of Transportation stated that it will strengthen the implementation of responsibilities, do a good job in overall coordination, strengthen supervision and assessment, and ensure that the rectification work achieves practical results. They unanimously stated that they will use this interview as an opportunity to turn pressure into motivation, earnestly implement the spirit of the national 12328 telephone and video conference and the requirements of this interview, identify weak links in the work, and take targeted measures to do their best. 12328 operation management services to ensure the continuous improvement of 12328 operation management level and service quality.