The Social Chamber of the Supreme Court has ruled this Friday that employees in the
contact center sector
must stop five minutes for every hour they work regardless of whether they have a part-time or full-time, thus ratifying a ruling by the
National Court
.
The case stems from a
CCOO
lawsuit
, to which
UGT
,
CGT
,
CIG
adhered
, in which it was denounced that several companies in the sector did not count the minutes corresponding to the last hour before interrupting the day to organize breaks.
The Supreme Court thus dismisses the appeal filed by the Association of Customer Experience Companies (CEX) against the judgment of the National Court.
According to the collective agreement of the sector, the company does have the right to organize breaks as long as it is "logical and reasoned" and within a margin of 15 minutes with respect to the end or the end of face hour of work.
The court has stressed that "there is no doubt" that the rule has a "nature of prevention of occupational hazards" with which it has to be "interpreted and applied in the most favorable sense to its purpose, particularly the preservation of health of the workers and the avoidance of any alteration of the same that may occur as a result of the work ".
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