[Explanation] In late April, in an office building in Lanzhou, Xin Yi and her colleagues checked the complaint handling progress on the computer.
Prior to this, 402 express delivery practitioners in Gansu Province had obtained professional titles.
Xin Yi, a customer service specialist of Gansu Shentong Express Co., Ltd., was one of the first batch of personnel with intermediate titles.
She said that in the process of applying for the job title, the company held a written test and interview to determine the recommender.
[Concurrent] Xin Yi, Customer Service Specialist of Gansu Express Industry
We have two parts: written examination and practical operation.
Like the written test, we also have a brief answer on the assessment of laws and regulations, as well as (based on) practical questions.
In practice, we will do one-to-one assessments.
(Answer) More difficult questions.
[Explanation] After internal appraisal and recommendation, and official review, Xin Yi became the only person in Gansu area of the company to obtain an intermediate professional title.
She told reporters that, unlike other professions, express delivery practitioners do not make rigid requirements for papers in their job titles.
[Concurrent] Xin Yi, Customer Service Specialist of the Express Industry
For the thesis, there are requirements. If not, it is an assessment from other aspects. (I) have the certificate of senior technician, plus the work and performance are all possible.
[Commentary] Xin Yi said that although the customer service staff are not like couriers, they are also front-line staff. They use voice to solve various problems and hope to get everyone's respect and recognition.
In the job title declaration, the thesis is not a rigid indicator, it has an motivating effect for her.
[Concurrent] Xin Yi, Customer Service Specialist of Gansu Express Industry
As for wages, there is no increase for the time being.
But I think it is my honor to get a title, and it is also an affirmation of my work.
(This is also) we are very grateful to the community.
[Explanation] Lu Shaobo, the first-level director of the Personnel Department of the Gansu Provincial Postal Administration, said in an exclusive interview with a reporter from China News Agency that before this, the express industry lacked a professional evaluation system, which also made it difficult for the working environment to match the development of the industry.
The practice of including the express delivery industry in the title evaluation system is a useful attempt.
[Concurrent] Lu Shaobo, Chief Officer, Personnel Department, Gansu Provincial Postal Administration
Most of the courier practitioners who declare their titles are front-line workers. These people don't have much time to prepare papers at all. Therefore, in the process of title review, there are no rigid requirements for papers.
The focus is still on character, the second is his ability, and the third is his performance.
[Explanation] It is understood that in accordance with the actual situation of the express industry in Gansu, the evaluation of professional titles is divided into three majors: express equipment engineering, express network engineering, and express information engineering, covering all types of work in the express industry.
In this regard, Lu Shaobo believes that this move will help dispel the society's perception of the “temporary” nature of express delivery personnel, thereby deepening their sense of professional identity.
Ai Qinglong reports from Lanzhou, Gansu
Editor in charge: [Lu Yan]