China-Singapore Jingwei Client, April 25th (Xiong Jiali) The rapid development of information technology in my country has not only changed everyone's lifestyle, but also caused many elderly people to face the "digital divide."
Since 2021, in order to solve the difficulties encountered by the elderly in the use of smart technology, various government departments have successively introduced relevant policies.
Elderly profile map.
Source: Baotu Network
Inconvenient to surf the Internet? The elderly version of the web and APP will be launched soon
In order to accelerate the promotion of the special action for the ageing of Internet applications and the improvement of barrier-free access, and help key beneficiaries such as the elderly and the disabled to obtain and use Internet application information on an equal and convenient basis, on April 6, the Ministry of Industry and Information Technology issued the "Notice on the implementation of special actions for the ageing of Internet applications and barrier-free transformation."
The notice stipulates that the transformation of Internet websites and mobile Internet applications should be completed before September 30, 2021.
The notice sets requirements for the design of Internet websites and mobile Internet applications (APP).
In terms of fonts, the notice stipulates that under the premise of not relying on operating systems and browsers, computer age-appropriate web pages should provide web page magnification settings and large-character screen services, and mobile web pages provide at least one large font of 18dp/pt and above.
In mobile applications, the notification recommends using sans-serif fonts, and the font size should be adjustable (adjust with system settings, or with font size setting options in the mobile application), and the maximum font size of the main functions and text messages of the main interface should not be less than 30 dp/pt, the main text information in the old version interface and the separate old version APP is not less than 18 dp/pt, while taking into account the applicable scenarios and display effects of mobile applications.
The notice clearly stated that advertising content and plug-ins are strictly prohibited in web pages or independent age-appropriate websites that provide age-appropriate services, as well as in the age-appropriate interface and a separate age-appropriate APP, and no ads or temporary ad pop-ups can appear randomly.
In addition, inducement buttons are prohibited.
The notice also requires that the APP program should follow the principle of minimum necessity when processing personal information, that is, the processing of personal information should have a clear and reasonable purpose, and should be limited to the minimum scope for the purpose of processing, and no personal information processing that is irrelevant to the purpose of processing should not be performed. To protect the personal information security of elderly users.
Elderly profile map.
Source: Baotu Network
Having trouble getting a taxi? Calling a car by phone will cover 100 cities
Previously, there were elderly people who encountered difficulties in taking offline taxis.
On December 28, 2020, the Ministry of Transport and other seven departments issued a notice requesting the convenience of daily transportation for the elderly.
The first is to improve the "health code" inspection service in the transportation field, the second is to facilitate the elderly to take public transportation, and the third is to optimize the taxi-hailing service for the elderly.
Subsequently, in March 2021, the “Work Plan for Facilitating the Elderly’s Taxi Travel in 2021” was issued. The plan clearly stated that the promotion of cruise taxi e-hailing services will achieve 95128 car-hailing service telephone numbers covering 100 cities at the prefecture-level and above.
Promote major online ride-hailing platform companies to open phone-hailing services, optimize ride-hailing software, and add a "one-click ride-hailing" function that is convenient for the elderly.
Locally, on April 15, 2021, taxi (industry) associations in Hangzhou, Beijing, Xi'an, Shenzhen, and Guangzhou signed a friendly co-construction agreement in Hangzhou. The agreement stipulates that the above five places will jointly promote convenience for the elderly Travel, allowing the elderly to enjoy a warm and convenient car-hailing service.
According to the co-construction agreement, the five places will be committed to the joint construction of the industry's caring public welfare brands, jointly creating and promoting the "Caring Cars" and "Caring Fleet" activities, and implementing the "six unifications", that is, the unified "95128" car-hailing service hotline and the unified Service logos, unified service standards and norms, unified caring volunteer activities, unified publicity and promotion, unified recognition and reward of outstanding drivers, and extended the warm service of caring taxis to the five cities.
Elderly profile map.
Source: Baotu Network
Cumbersome procedures? Multi-departmental requirements to simplify the process of senior citizens
A few days ago, the People's Daily commented that the digitalization and technological development of financial services are the general trend, but the service experience of the elderly cannot be reduced.
On the one hand, financial technology innovation must take into account the needs of aging.
On the other hand, financial services should be more inclusive and inclusive.
According to statistics, there are still nearly 140 million elderly people outside of the Internet in my country, and they are still accustomed to obtaining services through traditional offline channels.
In order to further solve the difficulties encountered by the elderly in the use of smart technology in the field of bancassurance services, on March 30, 2021, the China Banking and Insurance Regulatory Commission issued the "Notice on the Banking and Insurance Institutions to Practically Solve the Difficulties of the Elderly in Using Smart Technologies". According to the notice, each Banking and insurance institutions should further enrich service items, optimize business processes, simplify business procedures, and effectively improve the level of barrier-free services.
The notice mentioned that commercial banks must retain the service methods that the elderly are familiar with, such as paper passbooks and deposit receipts that are still in use, and must not force the elderly to use bank cards, or force the elderly to conduct business through self-service smart devices, and must not replace the elderly in violation of regulations. Human operation, and no assessment indicators such as diversion rate shall be set for the use of counter manual services by the elderly. ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
In addition, in terms of entry and exit documents, the National Immigration Administration has also introduced 6 new measures to facilitate the elderly to apply for entry and exit documents: establish a "green channel" for the elderly to apply for permits, facilitate the elderly to use self-service equipment for permits, and simplify the procedures for the elderly. Photo collection process, provide a variety of payment methods for license fees, improve the online business experience of the elderly, and open the government service platform to provide document delivery services.
The National Immigration Administration has clarified that there is a window for the elderly and other groups in need of assistance. The elderly can directly go to the entry-exit hall window for business without making an online appointment; the elderly over 60 years old (inclusive) apply for ordinary passports, passes to and from Hong Kong and Macau, or passes to and from Taiwan , Can directly reuse the entry-exit document photos or resident ID photos that have been processed within 5 years, without the need to take photos or provide photos on the spot.
(Zhongxin Jingwei APP)
All rights reserved by Sino-Singapore Jingwei. Without written authorization, no unit or individual may reprint, extract or use it in other ways.