China News Service, April 23. According to the website of the China Consumers Association, the China Consumers Association recently issued a "May 1st" consumer reminder. When it mentioned the "blind ticket box", it reminded consumers to look at it rationally. "Just go" travel is not advisable. You must make a decision after considering all factors such as travel time, dining and accommodation, destination conditions, return arrangements, and after-sales refund restrictions.

  The China Consumers Association pointed out that as the "May 1st" holiday approaches, many consumers are planning to travel and play to release the body and mind that have been restrained for more than a year.

As the overseas epidemic situation is still severe and international travel is strictly restricted, domestic travel will be the first choice of most consumers. It is expected that this year’s May 1st period will usher in a wave of travel climax.

  Data released by many OTA platforms (collectively referred to as online hotel, travel, ticketing and other booking system platforms) show that consumers have strong demand for travel and consumption during the "May 1st" holiday, and orders for air tickets, hotels, tickets, and car rentals are relatively high. In the same period of 2019, it showed different degrees of growth.

However, consumers may face the pressure and contradiction of unbalanced supply and demand of scenic spots, hotels, road traffic, etc. during the intensive “playing” and “buying, buying” during the holidays, or unscrupulous businesses may adopt improper business methods to “fish in troubled waters”. Profit from it, which leads to consumer disputes.

This year's "May 1st" consumers should how to prevent "people in embarrassment"?

How to avoid being "slaughtered" by unscrupulous merchants?

What should I do if I encounter a consumer dispute?

In the face of these problems, the China Consumers Association will give you five "tips", and I hope you will spend a good holiday safely and smoothly.

Tips 1: Don't loose the awareness of epidemic prevention

  Although the current domestic epidemic has been well controlled and the vaccination rate has been continuously increasing, as the overseas epidemic is still severe, the epidemic prevention strategy of "preventing foreign import and preventing internal proliferation" has not changed.

Recently, sporadic local confirmed cases have also warned us that the prevention and control of the epidemic must not be loosened.

Therefore, when arranging travel during the "May 1st" long holiday, the travel destination should be selected as far as possible in a low-risk area in the country, and understand the destination epidemic prevention regulations in advance and cooperate with protective measures; if there is indeed a need for overseas (border) travel, Be sure to keep abreast of relevant reminders issued by my country's disease control agencies, entry-exit administrative departments, embassies and consulates abroad, etc., and carefully determine travel plans.

  At the same time, you should pay close attention to your physical condition. If you have fever, dry cough, smell and taste disturbances, you should immediately contact the local disease control department or medical institution for timely diagnosis and treatment.

Tip 2: Itinerary planning needs to be detailed

  Consumers must work hard to make a good travel plan before traveling.

According to media reports, data shows that this year’s "May Day" holiday ticket booking volume has significantly exceeded the same period in 2019, and has increased by more than 25 times compared with the same period in 2020. Some popular tourist cities have even sold out economy class flights and high-star hotels. Hard to find a room.

Therefore, consumers must understand in advance the current limit system of the destination attractions, the flow of people in the scenic spots in previous years, the weather conditions, and whether advance reservations are required, etc., and plan the travel time and route reasonably to avoid changing the tour of the mountains and the water to the "sea of ​​people". Travel experience.

If you choose to travel by car in the suburbs, you must leave enough travel time, develop a relaxed and flexible travel plan, pay attention to the traffic conditions on the highway, prevent the risk of difficulty in toilets in the peak rest area, etc., travel staggered peaks, and travel in a civilized manner.

  In addition, a product called "Blind Air Ticket Box" appeared on the market. Some merchants stated that they would launch a new round of upgraded "Blind Air Ticket Box" campaign for the "May Day" holiday. Consumers will get A domestic one-way ticket with a designated departure place, random destination, and random date.

In this regard, the China Consumers Association reminds consumers to take a rational view, and "go and go" travel is not advisable. You must consider all factors such as travel time, dining and accommodation, destination conditions, return arrangements, and after-sales restrictions on refunds and exchanges. Make a decision.

Tip 3: Be cautious about shopping and group tours

  It is inevitable to go shopping and consume when shopping in tourist attractions. Consumers must be rational when shopping in tourist attractions. They must not be partial to the propaganda of the merchants, carefully distinguish the authenticity and quality of the goods, and verify the price of the goods. It is best to shop around, don’t just look at One family is in a hurry to place an order; try not to buy precious items such as jewels and diamonds in tourist attractions, especially mobile vendors. If you buy local specialties, you should also pay attention to check whether it is within the warranty period and whether it has deteriorated.

  If you travel with a group through a travel agency, you must choose a travel agency with complete qualifications, high reputation, and good reputation. When signing a travel service contract, you must carefully read the contract terms and clarify important information such as itinerary arrangements, boarding standards, rights and obligations of both parties , Do not choose "low-price tour groups" or "0 yuan tour groups" for cheap, so as not to fall into the "traps" carefully designed by "black intermediaries" and "black tour guides".

Tip 4: Save on eating and drinking together

  Consumers must actively respond to the country's initiative of "enforce savings and oppose waste" and develop a good habit of civilized and healthy meals.

During the "May 1st" dinner, you should order meals reasonably according to the number of people to eat, consciously resist waste on the tip of your tongue, and take the initiative to practice the "CD Action".

If consumers have accumulated some "good habit of saving food" or "small tips for saving food" in their daily lives, they can also participate in related activities initiated by the China Consumers Association on the Douyin platform during the "May 1st" period to promote and promote the boycott of catering The excellent experience of waste creates a new trend of green and economical consumption together.

  At the same time, consumers should not only be practitioners of green consumption, but also monitors of green consumption.

If catering companies are found to induce consumers to order more meals or set minimum consumption thresholds and other behaviors that cause food waste, they must be brave enough to point out problems and criticize and correct them. If catering companies refuse to make corrections, they can report to relevant departments or expose them.

Tip 5: Safeguarding legitimate rights and interests

  The China Consumers Association reminds consumers to pay attention to keeping invoices, receipts, payment records and other consumption vouchers during the "May 1st" holiday. When their rights and interests are infringed, they should follow the principles of lawfulness, fairness and fairness, and proceed with the merchants first. Communicate and negotiate, and put forward reasonable demands in accordance with the law.

If a merchant refuses to abide by its promise or fails to fulfill its statutory obligations, it can lodge a complaint with the market supervision department or consumer association organization where the merchant is located.

  In addition, if merchants have price fraud, false propaganda, or other major hidden dangers that endanger the personal and property safety of consumers, they can call the 12315 hotline to report.

  In addition, the China Consumers Association also urges operators to earnestly fulfill their legal obligations and social responsibilities from the following six aspects, and provide consumers with qualified and reasonably priced products and quality and warm services:

  One is to make preparations for the supply of resources.

Faced with the hot travel and consumption boom of consumers during the "May 1st" period, business operators should "prepare for war" in accordance with consumers' needs, formulate corresponding emergency response, coordination, and allocation measures to minimize consumers' purchase or acceptance of goods When serving, we face long queues and short supply.

  The second is to achieve a clear price and a clear net price.

Operators should prohibit illegal methods such as unidentified price tagging, sitting on the ground, bidding up prices, colluding to increase prices, and other illegal methods to entrap consumers. The recurrence of a vicious event similar to the Golden Week "slaughtering the guest".

  The third is to attach importance to the fulfillment of service contracts.

Operators must keep their promises and uphold the spirit of the contract, strictly abide by the agreement with consumers, provide consumers with corresponding goods or services in a timely manner in accordance with the contract, and ensure that the quality of the goods is reliable, the service is not shrinking, and the unilateral cancellation of consumer orders is prohibited And other breaches of contract.

  The fourth is to protect consumers' right to safety.

The right to safety is the first right of consumers, and it is the statutory duty of business operators to ensure consumer safety.

Due to the large number of consumers during the "May 1st" period, operators must put the protection of consumer safety in a prominent position in the process of providing tourism, catering, entertainment and other projects.

  Fifth, we must adhere to the legal bottom line and operate in compliance.

During the "May 1st" period, the relevant regulatory authorities will increase the supervision and inspection of transportation, scenic spots, restaurants, hotels, etc., to ensure the travel and safety of consumers.

Therefore, operators must operate in good faith and abide by the law, and earnestly protect the legitimate rights and interests of consumers, and should not take a fluke mentality and commit improper behaviors that damage the legitimate rights and interests of consumers.

  Sixth, we must pay attention to consumer demands.

Operators should handle consumer disputes promptly and properly in accordance with the law. Consumers should also actively assist in resolving any difficulties encountered in the consumption process, resolve consumer disputes and consumption difficulties at the source, and add a sense of spirit to consumers during the May 1st holiday. Refreshing and refreshing, promote rest assured consumption.