<Anchor> It is a



friendly economic time. Today (23rd) will be with reporter Kim Hye-min. Reporter Kim, it seems to be an issue recently, but a YouTuber raised suspicion about the fact that the internet speed is very slow. Have you ever felt the same thing as reporter Kim?



<Reporter>



I often watch videos or similar videos at home through the Internet. There have been quite a few cases where the screen freezes or slows down.



A few days ago, IT professional YouTuber'Isup' released a video that raised suspicion that KT's internet speed was too slow.



To briefly introduce the video content, I was using KT's 10Gbps Internet service at a high rate, but when I measured the actual speed, it was only 100Mbps. That's only a hundredth.



The criticism of the users who watched this video was intensifying, and KT's representative Lee Sang-mo stepped forward and apologized.



As for the reason why the internet speed was slow, this YouTuber moved several times, and KT explained that there was a mistake while entering the code in the process.



At the same time, through self-investigation, it was revealed that there were another 24 cases of damage, but KT's explanation is not clear, and there are many people who have experienced such a freeze or slow speed even at homes that do not use 10Gbps, so the suspicion is Rather, it's getting bigger.



<anchor>



But this time, the government is conducting a full survey. It seems that this plan has been announced. So, is it to check all our households like this?



<Reporter>



The ministry responsible for this investigation is the Korea Communications Commission and the Ministry of Science and ICT. At first, it was planned to investigate only KT, but since user complaints are growing rapidly, KT first investigated and then announced that SK Broadband and LG Uplus would also check.



And of course, the high-end 10Gbps Internet. He said he would also research sub-products, so virtually all households using the Internet are inspected.



In particular, it is said to check if the carrier has deliberately slowed down the internet speed, so that it has earned more money from it.



The plan is to focus on checking whether any prohibited activities under the Telecommunications Business Act, such as whether the Internet installation procedure was followed properly.



<Anchor>



Apart from the government investigation, you're curious. My home internet is running properly, so is there a way to check this speed for myself in each home?



<Reporter>



You can do it without difficulty. You only need to connect to the Internet and follow a few steps. First, in the case of KT and LG U+, there is a menu called'Internet Speed ​​Measurement' on the homepage. You can measure it here.



SK is'SK Broadband Internet Quality Measurement', which can be checked by accessing this website.It is also possible in public institutions.



The Korea Intelligence Information Society Agency provides an internet speed measurement service. Now, if you search for the name below and access the site, you can find out the internet download and upload speeds, as well as the average speed of the same product.



The most accurate way to test is to connect wired, not wireless. If you are using a router other than the one provided by the carrier, the speed may drop.



If you look at wireless routers these days, they are divided into 2G and 5G. You must test by connecting with a frequency of 5G or higher.



Do not use other computers or smartphones during the test, and it is recommended to measure in close proximity to the router.



<Anchor>



Honestly, you didn't care about how fast the internet was. It's not surprisingly difficult, check it out. I have to check it. If I checked and the speed drops, can we get our rewards?



<Reporter> It is



stipulated in the current regulations, but there is something called the'Internet Quality Guarantee System'. If the speed of the Internet product does not meet a certain standard, it is rewarded.



The standard of the lowest rate that can be compensated, the 3 companies are almost the same, but if the contracted rate is 30-50% or less, you can receive the compensation.



We measure the speed 5 times in all for 30 minutes, and if you do not reach the minimum guaranteed speed standard 3 or more times, the fare will be reduced on the same day.



If the slowdown has been repeated and the product has been reduced for more than 5 days a month, the customer can cancel the product without giving the discount refund.



But this criterion is too demanding. It's a cumbersome structure in which consumers have to measure the speed themselves to obtain verifiable data and then raise an objection. It seems that this loss compensation part needs to be changed to a little more advantage to customers.