Recently, Tesla owners' rights protection at the Shanghai Auto Show continued to ferment.
In response to this incident, the Zhengdong New District Market Supervision and Administration Bureau of Zhengzhou City responded today (21st) and instructed Tesla Motors Sales Service (Zhengzhou) Co., Ltd. to immediately issue relevant driving data.
On April 19th, on the opening day of the 19th Shanghai Auto Show, at the Tesla Motors booth, two women wore T-shirts with "brake failure" and Tesla logo, which caused widespread concern.
It is understood that on March 9th, Ms. Zhang, the subject of the "Shanghai Auto Show Rights Protection", once sat on the roof of the Tesla car in front of Tesla's Zhengzhou store to defend his rights.
The relevant person in charge of the Zhengdong New District Market Supervision Bureau of Zhengzhou City responded a few days ago. On the afternoon of March 7, the bureau received a complaint from Ms. Zhang from the Zhengzhou Municipal Market Supervision Bureau about a Tesla car consumer dispute. The complainant reported the purchase The failure of the Tesla brakes caused a traffic accident, and repeated negotiations with the 4S store failed, and the market supervision bureau was required to intervene to coordinate the handling of the return of the car and reasonably compensate for the loss.
After preliminary review, the bureau accepted the complaint on March 8.
After that, the Zhengdong New Area Market Supervision Bureau organized the complainant and Tesla Motors Sales Service (Zhengzhou) Co., Ltd. to conduct mediation three times on March 9, March 15, and March 24 respectively.
In the meantime, the complainant Ms. Zhang provided the vehicle purchase invoice, and Tesla provided the "Cargo Import Certificate", "Three Guarantees Certificate", "Compulsory Product Certification Vehicle Conformance Certificate", "Entry-Exit Inspection and Quarantine Inspection of Imported Motor Vehicles single".
Due to the evidence submitted by both parties, it is impossible to prove whether there is a problem with the quality of the car, and inspection and appraisal are required.
The staff of the Zhengdong New Area Market Supervision Administration publicized the relevant provisions of the "Interim Measures for the Handling of Market Supervision and Administration Complaints and Reports" to both parties, and informed that "if verification, inspection, testing, and appraisal are required, the complainant and the respondent shall reach an agreement and work together Entrust a technical institution with corresponding conditions to undertake it."
After the mediation, the two parties consulted with the bureau's responsible personnel about the identification and testing agencies. The staff found two items from the “Announcement on Updating and Issuing the List of Compulsory Product Certification Designated Certification Bodies and Laboratories and Their Business Scope” by CNCA At the same time, it is clearly informed that there are other testing institutions in the country, and they can further consult and understand, and after reaching a consensus, jointly select and entrust a qualified third-party appraisal and testing agency to test the quality of automobiles.
In the subsequent mediation, the complainant Ms. Zhang believed that the respondent Tesla was obliged to provide complete driving data half an hour before the accident, and the respondent Tesla agreed to provide complete driving data to the complainant. However, three prerequisites are proposed: one is to sign an agreement to agree on the use of the data; the other is that the complainant moves the vehicle to the workshop of the sheet spray center; and the third is to jointly entrust a third-party inspection company to detect whether the brake system has quality problems.
In this regard, the complainant, Ms. Zhang, asked the respondent to provide data before discussing the appraisal.
After that, the Zhengdong New Area Market Supervision Bureau conducted telephone calls with the two parties on March 28, April 1, April 6, April 13, April 16, April 17, and April 19. To communicate mediation matters, both parties agree to conduct on-site mediation on April 21 or April 22.
So far, the two parties have not reached an agreement on the complaint.
Due to the large differences between the two parties and the question of whether the driving data generated during the use (driving) of a pure electric car is a consumer's right to know, there is no clear legal provision. The Zhengdong New District Market Supervision and Administration Bureau announced on April 2 Consult the superior department for instructions.
At present, the higher-level department has clearly approved that this issue belongs to the consumer's right to know. On April 21, the Zhengdong New Area Market Supervision Bureau ordered Tesla Motors Sales Service (Zhengzhou) Co., Ltd. to unconditionally provide Ms. Zhang that the car was involved Complete driving data in the first half hour.
(Headquarters CCTV reporter Tian Meng)