Tesla once again responded to the "auto show rights protection" incident: uncompromising on unreasonable demands
Sino-Singapore Jingwei Client, April 20. On the evening of April 19, Tesla's official Weibo once again responded to questions and concerns about Tesla product safety at the Shanghai Auto Show.
It is said that if it is a problem with Tesla products, Tesla must be firmly responsible for the compensation, the penalty that should be compensated, and "not compromising with unreasonable demands, it is also our attitude."
Tesla stated that in response to all the questions and concerns about Tesla product safety issues that everyone has seen, the company is always willing to fully cooperate with the all-round inspection of the national third-party authority. It hopes that through this method, Tesla Consumers can rest assured and strive for their understanding and understanding.
Tesla said that the state-level third-party authority cannot be controlled by any company, "however, this wish has not been realized so far."
Tesla said that the main reason is that there may be some problems in the way the company communicates with users, and the secondary reason is that Tesla really cannot decide which way to solve the problem for the customer.
Tesla also promised that if it is a product problem, Tesla will be resolutely responsible to the end, the compensation that should be compensated, the penalty that should be fined, "not to compromise with unreasonable demands, it is also our attitude."
Screenshot source: Weibo
Previously, on the first day of the 2021 Shanghai International Auto Show Media Day, the Sino-Singapore Jingwei client saw from a video provided by the audience that there was a suspected car owner's rights protection incident at the Tesla booth.
At the Tesla booth, a woman wearing a T-shirt with the words "Brake failed" stood on the roof of a Tesla show car and shouted: "Brake failed."
In response, Tesla responded on the afternoon of the 19th that regarding the irrational behavior of the car owner that occurred at the auto show that day, the company learned that the person involved was the owner of the speeding violation that occurred in Anyang, Henan in February.
Tesla also said that before this, the owner had been involved in a collision accident due to speeding violations and insisted on returning the car on the grounds of product quality.
"In the past two months, Tesla has been actively negotiating with car owners, expressing its willingness to assist in the completion of repairs and insurance claims, and at the same time proposing a variety of solutions, but the owners have strongly rejected them and will not accept any form of third-party testing. In the future. We will continue to communicate closely to help car owners resume their normal car life as soon as possible."
According to another report from Elephant News, the husband of the aforementioned Tesla owner did not agree with Tesla's proposal of an accident caused by speeding.
He said: “There is no mention of speeding in the traffic accident identification book. The reason for the identification is that a safe distance is not maintained.” The owner's husband also clarified that he has never refused a third-party appraisal, nor has he offered high compensation.
In the secondary market, as of press time, Tesla fell 3.05% in US stocks, and fell more than 6% at the beginning of the market.
(Zhongxin Jingwei APP)