China-Singapore Jingwei Client, April 21. On the evening of the 20th, Tesla apologized for the "auto show rights protection incident", saying that it respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely and actively cooperates. All investigations by relevant government departments.

Tesla has set up a special handling team to do its best to meet the demands of car owners and strive to satisfy them.

  Tesla stated that in order to make up for the discomfort of car owners to the greatest extent and the adverse effects on their car experience and life and other aspects, Tesla is always willing to do its best to actively communicate with car owners and seek solutions with the most sincere attitude. Firmly fulfill the promise of being responsible to the end.

  Tesla respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely actively cooperates with all investigations of relevant government departments.

  Tesla said that it has set up a special handling team to do its best to meet the demands of car owners and strive to satisfy car owners.

  Tesla stated that based on this experience, the company will work hard to learn lessons, earnestly summarize it, and carry out strict self-examination and self-correction while cooperating with the investigations of relevant government departments to deal with unreasonable and non-compliance with service standards. To sort out and rectify the service process, and strive to achieve immediate inspection and reform, and immediate inspection and reform, to respect consumers and the market.

"I apologize to the owner again, and thank you all for your tolerance and understanding."

Screenshot source: Weibo

  Previously, on the first day of the 2021 Shanghai International Auto Show Media Day, the Sino-Singapore Jingwei client saw from a video provided by the audience that there was a suspected car owner's rights protection incident at the Tesla booth.

At the Tesla booth, a woman wearing a T-shirt with the words "Brake failed" stood on the roof of a Tesla show car and shouted: "Brake failed."

  It is worth noting that this is the third time Tesla has stated its position on the "auto show rights protection incident" on its official Weibo.

  Tesla responded for the first time on the afternoon of the 19th, saying that with regard to the irrational behavior of the car owner that occurred at the auto show that day, the company learned that the person involved was the owner of the speeding violation that occurred in Anyang, Henan in February.

"In the past two months, Tesla has been actively negotiating with car owners, expressing its willingness to assist in the completion of repairs and insurance claims, and at the same time proposing a variety of solutions, but the owners have strongly rejected them and will not accept any form of third-party testing. In the future. We will continue to communicate closely to help car owners resume their normal car life as soon as possible."

  In the evening of April 19th, Tesla once again responded to questions and concerns about the safety of Tesla products at the Shanghai Auto Show.

It is said that if it is a problem with Tesla products, Tesla must be firmly responsible for the compensation, the penalty that should be compensated, and "not compromising with unreasonable demands, it is also our attitude."

  It is worth mentioning that, in response to Tesla's "auto show rights protection incident", Xinhua Daily Telegraph issued an article saying, who gave Tesla the confidence to "uncompromise"?

  CCTV commented that to resolve disputes between Tesla and car owners, it is up to the regulatory authorities to preside over justice; no matter when and where, dominance and arrogance cannot solve the fundamental problem. Only by adhering to justice can justice be achieved and disputes can be settled.

  The "Central Political and Legal Committee Changan Jian" WeChat official account also issued a statement saying that Tesla must face the torture of Chinese customers regardless of whether it compromises: knowing the hidden dangers but turning a deaf ears, trying to "make big things small and small things", so Pulling continues to be an “invisible killer” on the road, ignoring public safety risks, and not caring about “making Chinese money and hitting Chinese lives”. What is the responsibility and responsibility of the enterprise!

(Zhongxin Jingwei APP)