Abu Dhabi Islamic Bank postpones financing installments to its customers during the holy month of Ramadan

Abu Dhabi Islamic Bank, the leading Islamic financial services group, announced today that it will postpone the payment of a one-month installment of personal finances owed by eligible customers during the holy month of Ramadan without any additional costs or fees.

The postponement aims to reduce the burden of cash flow for the bank’s customers during the holy month in which their expenses increase, in addition to supporting customers in terms of managing their financial obligations in the medium and long terms.

This initiative is one of the annual traditions that the bank carries out during the month of Ramadan every year, as part of its efforts to meet the financial needs of its customers.

On this occasion, Global Head of Consumer Banking at Abu Dhabi Islamic Bank, Philip King, said: “Abu Dhabi Islamic Bank continues to present this annual initiative with the aim of easing the financial burden on its customers during the holy month of Ramadan. The past twelve months have been very difficult for some families. By helping clients manage their financial expenditures, whether by providing them with new products and services that reduce their current financial burdens, or by helping them manage their financial needs in a more efficient manner.

The bank will communicate with customers who meet the installment postponement conditions through SMS, and they will be provided with a link to read the terms and conditions of the program.

Clients who fulfill the program conditions can submit their approval via SMS if they wish to postpone the payment of the installment by one month.

This offer is valid on installments due between April 11 and May 1, 2021.

During the year 2020, Abu Dhabi Islamic Bank played a pivotal role in supporting the process of recovery of the national economy by adopting a package of supportive measures, such as postponing the payment of financing installments and exemptions from paying fees to alleviate the burdens of financial pressures on the shoulders of individual and corporate customers.

The bank also launched several innovative solutions that enable customers to conduct their banking transactions within a flexible, comfortable and secure experience.

During a research study conducted by the RFI Group during the second half of 2020, 73% of customers expressed their satisfaction with the measures taken by the bank to mitigate the repercussions of the Covid-19 pandemic.

The study indicated that Abu Dhabi Islamic Bank achieved the highest rate in the customer satisfaction index in the banking sector in the UAE, which measures the likelihood of customers recommending others to benefit from the services of a bank.

This is due to a number of reasons, including customer relations, the performance of its branches, its wide portfolio of accounts, and its provision of various bank cards.

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