• What happens if my flight is canceled due to the coronavirus or I am afraid to travel?

The Organization of Consumers and Users (OCU) is going to initiate

a collective mediation action

with the main airlines to get the money returned for the flights that were canceled due to the pandemic in March 2020 and that have not been reimbursed.

Then, when the borders were closed,

the airlines had to cancel all flights and there was an avalanche of claims

from those affected demanding the return of their ticket money.

The airlines claimed that they could not cope with such a volume of claims,

due to the liquidity problems they were experiencing at that time due to the pandemic, but also because they did not have enough personnel to do so.

A year later,

many of the users affected by these cancellations have still not received

their ticket

money

.

The OCU estimates that there are thousands and intends to seek a collective conciliatory solution to avoid slower and more costly judicial processes.

Cash

The organization is going to go to the companies

Ryanair, Iberia, Vueling and Air Europa,

which are the ones that accumulate the largest claims in their advisory service, to find a negotiated solution.

In this controversial matter even the European Commission intervened.

It allowed airlines to extend bonuses to users in exchange for the ticket

, with flexible changes, as long as the customer accepted.

Ultimately, he could always ask for the money back.

The OCU has appealed to all consumers affected by the cancellations of flights and trips related to the pandemic to join the campaign and integrate them into the mediation actions that will begin shortly.

According to the criteria of The Trust Project

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  • European Comission

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