Hiroya Masuda, president of Japan Post Holdings, said at a press conference on the 30th, "Sincerely with customers" in connection with resuming the business that had been refrained from due to the inappropriate sales problem of Japan Post Insurance on April 1. I would like to carry out sales activities while facing each other. "
The Japan Post Group has renewed its system by disposing of more than 3,300 people in-house in response to the improper sales of Japan Post Insurance and replacing all branch presidents of Japan Post, and refrained from doing so from April 1. We will resume the insurance business that we had been doing.
In connection with this, President Masuda said at a regular press conference on the 30th, "We take the fact that the number of internal dispositions has reached 3,300 very seriously. There are various possible causes such as unreasonable sales goals and goal achievement principles. , We are working on improvement measures, and we will continue to work diligently in the future. "
After that, he said, "We take a series of scandals seriously, and from the new fiscal year, we would like to work together with our employees to carry out sales activities while facing customers sincerely."
In addition, it the reason why decided to reopen is the prospect of "research and personnel disposal stood, that the fixing of consciousness, such as training with respect to behavior of customer-oriented have progressed, also the recruitment of the check system is built layer to I thought about what I had done comprehensively. "