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Yesterday (23rd), Google's'Webview' app caused a problem in the update process, and many people suffered inconvenience because apps such as Naver and Kakao did not open.

In December of last year, all Google services, including Gmail and YouTube, were suspended for an hour. As more than 70% of Google's Android-based smartphones are used in Korea, Google's service failure can lead to significant damage.

Nevertheless, there are virtually no sanctions or compensation for damage, including punishment.



Reporter Han Sang-woo pointed out.



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It was 3 pm that Google notified of a service error yesterday.



It was seven hours after the app crashing suddenly occurred.



The solution came up at 5pm later than that.



[Kim Seung-gi/Android smartphone user: Not being able to use the app for a few hours will not end, and it may lead to a bigger, movie-related disaster.

Such a part actually came a little scary.] As



public opinion criticized for the easy handling, Google belatedly apologized today, saying,'I apologize for the inconvenience.'




Similar damage continues to occur, but compensation is not easy.



The Telecommunications Business Act states that if the service is suspended for more than 4 hours, the standard and procedure for compensation must be informed, but the Android operating system is an exception because it is'free', with no usage fee.



Even if you use Google's paid service, it is not easy to get compensation.



[Yijuheon / lawyer: he saw much of the damage, 4 hours, cases of claims for damages by to prove it dwaetdago discontinued 10 hours seems to be difficult in reality]



one person-imposed quality control obligations on communication service providers' Netflix The government believes that the'law' is not directly subject to application.



From Android smartphones to'Google ecosystem' such as YouTube and Gmail.



As the impact on people's daily lives is so widespread, it is necessary to induce thorough management to prevent problems such as service errors from occurring, and to prepare a legal system to take responsibility in case of problems.



(Video coverage: Kang Dong-cheol, Video editing: Kim Jong-tae, VJ: Jeong Min-gu)