Chinanews client, Beijing, March 22 (Reporter Li Jinlei) "The rider runs errands to buy 7 dishes and only one is genuine" has attracted attention.

　　On March 22, Ele.me responded that the platform had contacted consumers to provide advance compensation and had ceased the service qualification of the courier.

Are you hungry?

Riders run errands to buy 7 dishes, only 1 is genuine

　　According to media reports, on March 19, consumer Mr. Wang from Wuhan, Hubei spent 466 yuan to order 7 dishes at "Liang Liang Steamed Shrimp", but the 7 dishes delivered to the door by the errand rider only came from " "Jianliang Steamed Shrimp", the other 6 dishes are from other places, and the menu provided by the rider is also suspected to be counterfeit.

　　In response, the runner replied, “It rained on March 19, and I was far away when I took the order. I was afraid of delaying the delivery time. I bought 6 dishes at a restaurant on Jianghan Road and one at Liangliang Steamed Shrimp. Food. I paid 430 yuan and only took 36 yuan more from the customer."

　　Mr. Wang believes that the reason why the rider buys a dish in the store is to circumvent the platform's query of the delivery route, and that the rider can easily obtain fake receipts. There is reason to suspect that there may be a black industrial chain of "fake one-stop" behind this.

　　"The takeaway I ate may not have been ordered by me." Once the incident was exposed, it attracted great attention and rushed to the hot search on Weibo.

Ele.me response: The delivery person’s service qualification has been stopped

　　In response to media reports on the errand rider, Ele.me issued a public response on the 22nd stating that the platform had contacted consumers to provide advance compensation and arranged for someone to communicate with consumers on follow-up matters.

In response to possible violations of laws and regulations by errand riders, the platform has suspended the delivery personnel’s service qualifications and mobilized merchants to report to relevant departments.

　　Ele.me said that the errand errand industry itself is created for the convenience of life and is a supplement to foreign sales services.

We will open up city-wide distribution services with more quality merchants, so that consumers can directly choose familiar official brand stores for consumption, so as to better protect consumer rights.

We will also draw inferences from one another, strengthen management, and continuously improve service levels.

Liangliang steamed shrimp response: add brand exclusive takeaway seals

　　As the brand party involved in the incident, Wuhan Liangliang Steamed Shrimp Catering Management Co., Ltd. sent a statement to a reporter from Chinanews.com on the 22nd stating that after the incident, the rider’s mobile phone was turned off and lost contact. The "Shrimp Crab God" store that provides counterfeit and beautiful steamed shrimp products hopes that the market supervision department and the Ele.me food delivery platform can help.

　　The company said that this incident has seriously infringed the company's legitimate brand rights and interests. Once there is any food safety issue, it is difficult to trace the source, and the brand will be backed up, which will bring irreparable losses to the brand.

　　In the statement, the company stated that it will make adjustments to take-out services, including adding brand-specific take-out seals to solve the hidden danger of dishes being packaged during delivery; increasing dish traceability channels, and allocating store manager contact cards on take-out orders to facilitate customers Verify at any time.

Data map: Are you hungry? The takeaway boy is picking up food.

The graphic is irrelevant.

Is the errand rider involved in fraud?

　　In this incident, was the behavior of the errand rider illegal?

What responsibilities should the takeaway platform bear?

　　Zhao Zhanzhu, a lawyer from Beijing Yunjia Law Firm, told a reporter from Chinanews.com that there is a contractual relationship between the consumer and the rider who buys errands, and the rider, as the trustee, should purchase the dishes from the merchant designated by the consumer in accordance with the agreement, but the rider did not Doing this completely will actually constitute a breach of contract. You can seek compensation from the rider to defend your rights, or you can file a complaint with the rider on the platform.

　　Yang Weiwei, a lawyer from Beijing Anxiang Law Firm, told a reporter from Chinanews.com that in terms of a single case, the amount of 36 yuan is relatively low, mainly related to civil rights protection.

　　Yang Weiwei pointed out that if an errand rider repeatedly commits this behavior and the cumulative amount reaches the threshold of 5,000 yuan, he is suspected of committing fraud and can be reported to the public security department.

For the platform, because it provides information services, it should bear the corresponding responsibilities for lax review and lack of supervision.

(Finish)