"It's expensive, but 5G doesn't burst"... Eventually as a class action

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People who use 5G services have decided to go to class action.

It is said that it is about 20 times faster than the existing LTE, and carriers are receiving expensive money.

So far, about 4,000 people with dissatisfaction have gathered and are preparing a lawsuit against three mobile carriers.

First, let’s look at reporter Kim Ki-tae, and we’ll continue with the story.

<Reporter>

After the announcement of the world's first commercialization of 5G in April two years ago, the number of domestic 5G subscribers continues to increase, currently reaching 13 million.

Carriers have applied an expensive rate plan with '20 times faster service', but complaints about the unstable 5G service that is often cut off or switched to LTE from time to time are constant.

[Cho Eun-young/5G users: Since you just go directly to LTE, you need to be able to use 5G to know the inconvenience of 5G.

First of all, 5G rates are paying very well.]

Unbearable users have launched a class action lawsuit for damages against the 3 mobile carriers.

They argued, "The government and the three telecommunications companies were aware that it took time to build a complete 5G network, but there was no fee reduction measure."

If you prepare a 5G connection failure and a capture screen that can prove your location at the time, you can participate in a class action lawsuit with a commission of 99,000 won.

Currently, about 4,000 people have gathered, but we are aiming to recruit 1 million people.

[Kim Jin-wook lawyers / law firms Joowon: (the issue of the lawsuit) will say that the terms and conditions or have had unintended during which such notice without contents not proper service delivery, unlike the contractual

response, operators said that "government policies We are continuously investing in accordance with the situation, and we will secure 5G quality without disruption."

(Video coverage: Kim Seong-il, video editing: Kim Jun-hee)

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Reporter Ki-tae Kim, who covered this content, is here.

[Reporter Ki-Tae Kim: In the previous report, one user said that 5G does not burst at all, so he uses LTE.

This means there is a shortage of 5G coverage areas, so-called 5G coverage.

To solve this, we need to install more 5G radio stations.

If there are 5G radio stations nationwide, so to put it simply, if the antenna is dense, there will be less disconnection, but as of last year, the proportion of 5G among radio stations nationwide was only 9%, 9%.

So, LTE is over 65% and 3G is over 20%.

So, it's not enough.

The number of subscribers is increasing, but the infrastructure is unable to keep up, so complaints are bound to continue.]

[Reporter Ki-Tae Kim: 5G has a lot of antenna equipment in wireless stations, and the investment is large.

So, from the point of view of the carrier, it is a bit unfair to compare this with LTE.

In addition, since the initial 5G service was focused on major cities with dense populations, the quality of experience will be a little different.

However, looking at the investment performance of telecom companies, it makes you tilt your head.

SKT, the No. 1 in the industry, reduced investment in wireless networks by 24.3%, 28% for KT, and 30% for LGU compared to 2019, the year just before last year.]

[Reporter Ki-Tae Kim: These days, telecommunications companies are struggling to diversify their business and are focusing on AI or digital transformation business, shouting post-communications.

As telecommunications companies are focusing on future business investments and increasing more, I have a lot of doubts about whether they are making investments in the telecommunications field that correspond to the existing infrastructure a bit stingy.

In addition, the government, which delayed the establishment of the network of the three mobile operators when allocating 5G frequencies, cannot escape responsibility.]